Sales Associate

Sales Associate

Company: Hand & Stone Massage and Facial Spa Location: San Marcos, USA Job Type: Part-time, Permanent Onsite

Hand & Stone San Marcos is seeking friendly, outgoing, and enthusiastic Sales Associates to join their team. With a large member base and many new clients, this role is crucial for providing excellent service and driving spa growth. If you are looking for a long-term, stable position in a busy and fun environment, this opportunity is for you.

About the Role

As a front desk Sales Associate, your primary function will be to manage the day-to-day operations of the spa, ensuring a welcoming and efficient experience for all guests and members. You will be the first point of contact for clients, playing a key role in their overall satisfaction.

Key Responsibilities

• Assist the Spa Manager with daily activities.
• Answer phones, greet guests, and manage check-ins and check-outs.
• Book client appointments accurately.
• Explain the benefits of wellness plans, memberships, services, enhancements, and products to new and existing guests.
• Sell memberships and promote services and products.
• Address member concerns and ensure a positive guest experience.
• Oversee massage therapists and estheticians while on duty, ensuring their duties are completed.
• Educate guests on the benefits of massage, facials, infrared sauna, and skincare products.
• Maintain a clean and organized spa environment, including therapy rooms, restrooms, and laundry.
• Handle multiple phone calls and tasks simultaneously, especially during peak hours.
• Work cohesively with the team in a fast-paced environment and proactively identify tasks.
• Handle stressful situations, find solutions for therapist call-outs, and manage client concerns.

Requirements

• Friendly, outgoing personality with a warm and welcoming demeanor.
• Interest in wellness and a desire to help people is a plus.
• Previous customer service experience is preferred, particularly in spas, medical offices, tanning salons, waxing centers, or fitness centers.
• Dependable, reliable, responsible, and possessing a strong work ethic.
• Ability to multitask, prioritize duties, and manage busy phone lines.
• Comfortable working on a computer for booking appointments and processing check-outs.
• Ability to work cohesively in a fast-paced environment and be proactive.
• Willingness to learn and a basic understanding of massage and esthetic services.
• Must be able to work evenings and weekends. The spa is open Monday-Friday from 9 AM to 8 PM and weekends from 9 AM to 6 PM.
• Professional appearance and attitude.
• High school diploma or equivalent (preferred).
• 1 year of experience with Microsoft Office (preferred).
• 1 year of customer service experience (preferred).

What We Offer

• Competitive hourly wage: $19.00 - $20.00 per hour, based on experience.
• Performance-based bonuses: $10 for each membership sold, 10% on product commissions, and gift card bonus plans.
• Flexible schedule with 6-8 hour work shifts.
• Paid training.
• Employee discounts on massages and facials.
• Free use of the infrared sauna.
• Sick pay.
• 401(k) retirement plan.
• An excellent work environment with a great clientele, conveniently located near shopping, restaurants, and the freeway with ample parking.
• A busy and fun work environment.