Online Order Administrator

Online Order Administrator

Company: Dodo company Location: Brescia, Provincia di Brescia Work Model: Onsite

Dodo company is seeking a detail-oriented and proactive Online Order Administrator to join our team in Brescia. This is a mid-level, onsite position focused on ensuring the smooth and efficient processing of all online orders.

Key Responsibilities

• Process and manage online orders from receipt to delivery, including confirmation and status tracking.
• Coordinate effectively with courier services and suppliers to ensure timely fulfillment.
• Maintain and update the order database accurately.
• Handle returns, adjustments, and resolve customer disputes to ensure a high level of satisfaction.
• Provide excellent customer service throughout the order lifecycle.

Requirements

• Experience in e-commerce, order administration, or customer service is a plus.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and accuracy.
• Proficiency in using computers, including Microsoft Excel.
• Experience with CRM systems is beneficial.