Engineering Manager

Engineering Manager

QuinStreet is a pioneer in powering decentralized online marketplaces that match consumers with brands. Our industry-leading segmentation and AI-driven matching technologies help consumers find better solutions and brands faster, allowing brands to target and reach in-market customer prospects with pinpoint accuracy and pay only for performance results.

About the Role

We are seeking an Engineering Manager to lead the technical side of our platform engineering, integrations, and customer delivery experience. This role is critical to helping customers successfully integrate with our SaaS platform while enabling cross-functional teams to execute on complex, technical initiatives. You will act as the primary technical leader across Engineering, Sales, Business Development, Account Management, and Operations. You will drive platform capability, provide real-time technical guidance, and elevate documentation and processes as we scale. This role is ideal for someone who enjoys being collaborative, deeply technical, and highly solution-oriented, while also influencing how the engineering organization operates internally.

Key Responsibilities

Technical Leadership & Delivery

• Partner with Sales and Business Development as the technical lead throughout the sales cycle and delivery process.
• Join customer calls to explain API functionality, sandbox environments, data formats, authentication, error handling, and platform constraints.
• Lead technical reviews and tailored solution discussions aligned to customer and product requirements.
• Answer complex technical questions live to remove blockers and accelerate execution.
• Provide detailed post-call follow-ups including technical summaries, architecture diagrams, and next steps.

Platform & API Subject Matter Expertise

• Serve as the internal and external Subject Matter Expert (SME) on our SaaS platform, APIs, integrations, and supported workflows.
• Advise customers and internal teams on best-practice integration approaches and implementation strategies.
• Support Business Development by clearly communicating carrier availability, supported programs, and technical feasibility.
• Collaborate with Engineering to confirm technical requirements, edge cases, and delivery timelines.

Integration Support & Technical Triage

• Act as an escalation point for integration-related issues, reducing friction across Account Management, Operations, and Engineering.
• Help define, support, and improve Service Level Agreements (SLAs) for technical tickets and customer integrations.
• Identify recurring integration issues and drive root-cause resolution with Engineering.
• Streamline technical workflows to reduce back-and-forth and improve time-to-resolution.

Documentation, Enablement & Scale

• Create and maintain high-quality technical documentation, including FAQs, integration guides, and implementation resources.
• Analyze common integration questions and convert them into scalable documentation and knowledge-base content.
• Improve internal enablement by aligning Sales, Account Managers, and Operations on accurate technical messaging and expectations.

Cross-Functional Leadership

• Partner closely with Engineering to align technical realities with customer-facing messaging.
• Provide feedback on product gaps, integration friction, and roadmap risks.
• Support clearer communication around product changes, launch timelines, and roadmap updates.

Requirements

• 5+ years of experience as an Engineering Manager, Solutions Engineer, or Technical Lead in a SaaS environment.
• Strong experience with APIs, integrations, and technical system design.
• Proven ability to explain complex technical concepts to both technical and non-technical audiences.
• Experience supporting customer integrations, implementations, or onboarding.
• Excellent written and verbal communication skills, including technical documentation.
• Highly organized, proactive, and able to operate independently in ambiguous environments.

Nice to Have

• Experience in API-first, fintech, insurtech, or highly regulated SaaS platforms.
• Familiarity with carrier integrations or complex third-party ecosystems.
• Experience creating presales architecture diagrams or technical enablement materials.
• Exposure to ticketing systems and SLA-driven support models.

What We Offer

• Competitive salary range: $130,000 - $155,000 USD annually (actual salary may vary based on compensation practices and geographic location).
• Eligibility for performance bonus or commission and equity in the form of restricted stock units.
• Comprehensive employee benefits programs including health care, retirement benefits, paid time off (sick leave, parental leave, vacation), and other tax-reportable benefits.