Relationship Manager

Relationship Manager

Company: Petpooja Location: Ahmedabad, Gujarat, India Contract: Permanent Work Model: Onsite

About the Role:

Petpooja is seeking a motivated and customer-focused Relationship Manager to join our team in Ahmedabad. This role is crucial for driving sales of our Restaurant Billing Platform and associated Value-Added Services (VAS). You will be responsible for generating leads, building strong client relationships, and ensuring customer satisfaction within the restaurant industry.

Key Responsibilities:

• Actively sell the Petpooja Restaurant Billing Platform and Value-Added Services (VAS).
• Generate leads through cold calling, field visits, and market references, proactively onboarding new restaurants.
• Build and nurture strong relationships with restaurant owners by understanding their business needs and offering tailored solutions.
• Close contracts with new clients and manage inquiries from both new and existing customers.
• Organize and participate in promotional events and local marketing activities to increase brand visibility and drive referrals.
• Manage operational and administrative aspects of sales, including reporting, process optimization, and system improvements.
• Provide regular performance updates and recommendations to management for enhancing business relationships and service delivery.
• Meet and exceed sales targets, including product and VAS sales, demos, and visit goals through strategic daily planning.
• Establish a strong reference market by maintaining long-term relationships with onboarded clients.
• Effectively resolve client issues using the escalation matrix to ensure high levels of customer satisfaction.
• Serve as the primary point of contact for potential clients during field visits, representing Petpooja professionally.
• Uphold and promote Petpooja's values and mission in the market.

Requirements:

• Bachelor's degree preferred.
• 1-4 years of professional experience in Sales.
• Proven ability in Customer Relationship Management (CRM) practices.
• Strong influencing and communication skills.
• Problem-solving attitude and a customer-oriented mindset.
• Presentable with fluent communication abilities.
• Must possess a two-wheeler and a valid driving license.
• Must have a laptop for client demonstrations.

What We Offer:

• Salary: 7.00 LPA CTC + Incentives.

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