Digital Sales and Service Representative
1-800 Contacts · Draper
Job Description
Digital Sales and Service Representative
Company: 1-800 Contacts (SeekWell) Location: Remote (Approved states: Utah, North Carolina, Texas) Contract: Permanent Work Model: Full-time (40 hours per week) Salary: $15.00 per hour + bonus potential of up to $6/hr
About the Role
1-800 Contacts, part of the SeekWell family, is dedicated to making vision care simple, easy, and accessible. We are seeking a passionate Digital Sales and Service Representative to join our award-winning team. This role is ideal for individuals who thrive on interacting with customers through digital channels, providing exceptional service and support. If you are looking for a role that empowers you to solve problems and contribute to a customer-first culture, this is the opportunity for you.
Key Responsibilities
- Handle 2-3 incoming customer chats concurrently using the NICE CXOne platform.
- Manage approximately 40 chats per 8-hour shift, or more, ensuring a high level of customer satisfaction.
- Provide sales and service support to customers via chat and email.
- Resolve customer inquiries and issues efficiently and effectively.
Requirements
- Experience in customer service, chat support, and digital communication.
- Strong problem-solving skills.
- Ability to work independently and as part of a remote team.
- Must be able to train and work from approved states: Utah, North Carolina, and Texas.
- Willingness to work a required weekend shift.
What We Offer
- Competitive Pay: Starting base pay of $15.00 per hour with bonus potential of up to $6 per hour based on performance.
- Comprehensive Training: Three weeks of mandatory, fully paid remote training (Monday-Friday, 10 AM - 5 PM MST).
- Flexible Scheduling: While most shifts will be in the afternoon/evenings (2:00 PM - 10:00 PM, 3:00 PM - 11:00 PM), some day shifts may be available based on staffing needs.
- Professional Development: Ownership of your development with dedicated leadership support.
- Performance Recognition: Monthly performance bonuses and bi-annual performance reviews.
- Supportive Environment: A safe, respectful, and inclusive work environment.
Start Date: June 29th, 2026
✨ This description was enhanced by AI based on the original listing.