Manager, Client Sucess

Manager, Client Success

Datavant is the data collaboration platform trusted for healthcare. Our mission is to make the world’s health data secure, accessible, and actionable, providing critical data solutions for organizations across the healthcare ecosystem. We are seeking a driven and collaborative Manager, Client Success to join our team and help build the future of how data is connected and used to improve health.

About the Role

The Manager, Client Success will be a key partner for designated clients, ensuring their business needs are met with a high degree of quality. This role focuses on driving client satisfaction, retention, and operational excellence throughout the client lifecycle.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, managing day-to-day needs and ensuring smooth delivery of services.
• Lead and coach a team of account managers, ensuring consistent communication and reporting. Act as a key escalation point for issue resolution.
• Develop trusted advisor relationships with strategic accounts, overseeing client engagements including implementation, forecasting, project tracking, and issue resolution.
• Collaborate with internal teams (sales, operations, product) to align client goals with Datavant’s solutions.
• Support client success planning and identify opportunities for expanded engagement through additional products or services.
• Partner with Client Success leadership to escalate and resolve complex client challenges.
• Track and report on client performance metrics and service level agreements.
• Help define and implement best practices for account management, reporting, and client communication.
• Stay informed about industry trends and competitive developments to guide clients effectively.
• Learn and improve systems, processes, and technologies supporting client delivery.

Requirements

• Bachelor’s degree or equivalent experience.
• 6+ years of experience in client management, account management, or customer success roles.
• Experience working in the healthcare insurance and/or healthcare audit industry is required.
• Demonstrated ability to prioritize and manage multiple projects with attention to detail.
• Experience leading or mentoring team members.
• Strong communication and presentation skills, with the ability to manage relationships across client and internal teams.
• Proven success in delivering client-focused solutions that meet business needs.
• Excellent problem-solving, organization, and analytical skills.
• Proficiency in project management and data tools.
• Ability to work collaboratively, adapt quickly in a fast-paced environment, and manage competing priorities effectively.
• Willingness to travel up to 15% of the time.

What We Offer

• The opportunity to join a driven and highly collaborative team passionate about creating transformative change in healthcare.
• A total rewards strategy that powers a high-growth, high-performance health technology company.
• Estimated total cash compensation range: $130,000—$150,000 USD.

Datavant is an Equal Employment Opportunity employer committed to building a diverse and inclusive team where all employees belong and thrive. We are committed to working with and providing reasonable accommodations to individuals with disabilities.