Customer Support Representative Spanish + English

Customer Support Representative (Spanish + English)

Essence Coaching Group is seeking a dedicated Customer Support Representative fluent in both Spanish and English to join their international team. If you have a passion for delivering exceptional customer experiences and enjoy technical troubleshooting, this is an excellent opportunity for you.

About the Role

This role involves supporting one of the world's leading heavy equipment brands within a dynamic, multilingual environment. You will be instrumental in ensuring customers receive prompt and effective assistance.

Key Responsibilities

• Handle inbound and outbound customer requests via phone, email, chat, and webform.
• Address inquiries from both end consumers and retailers.
• Troubleshoot basic technical issues and provide effective solutions.
• Assist customers with locating and purchasing spare parts.
• Deliver accurate information and ensure a high level of customer satisfaction.

Requirements

• Language Proficiency: Advanced level (C1) in both Spanish and English is mandatory.
• Experience: A minimum of 1-2 years of work experience in a Business Process Outsourcing (BPO) environment or experience supporting US customers.
• Skills:
  • A strong customer-first mindset.
  • Excellent communication and interpersonal skills.
  • Proven problem-solving abilities.
  • High attention to detail.

What We Offer

• Salary: 1700 EUR Gross per month.
• Development: Access to structured onboarding and continuous skill development programs.
• Work Model: Potential for a hybrid work model after 6 months, contingent on performance.
• Relocation: Relocation assistance is available for eligible candidates.