Customer Service Specialist

Customer Service Specialist

Company: FAAC Technologies Location: Bologna, Italy Contract: Permanent Work Model: Onsite

FAAC Technologies is a global leader in access automation, parking systems, and access control solutions. With a significant international presence, including 50 sales companies across 29 countries, over 3,600 employees worldwide, and 17 manufacturing plants, we are seeking a dedicated Customer Service Specialist to join our team in Bologna.

About the Role

As a Customer Service Specialist, you will play a crucial role in supporting our international operations. You will be responsible for ensuring the smooth processing of sales orders and maintaining high levels of customer satisfaction.

Key Responsibilities

• Process sales orders for international subsidiaries using our established tools, including SAP, Axioma, and FPX.
• Adhere to pre-established procedures for order processing.
• Monitor performance against shared Key Performance Indicators (KPIs).
• Ensure the complete and timely availability of information related to customer orders and inquiries.

Requirements

• Proven experience in a Customer Service role.
• Proficiency with SAP and other order processing tools.
• Familiarity with Access Control systems is a plus.
• Ability to work effectively with international teams and customers.
• Strong understanding of order processing workflows and KPIs.
• Excellent communication and organizational skills.