Business Process Analyst

Business Process Analyst

Company: UCAS Location: Rosehill, Gloucestershire, UK (Hybrid) Contract: Permanent, Full-Time (35 hours per week) Reference: 002254 Publication Dates: 04/06/2026 - 18/06/2026

About UCAS

UCAS is a world-leading shared admissions service for higher education, connecting hundreds of thousands of people to opportunities every year. As a charity, we are dedicated to delivering a first-class service to all our customers, who are at the heart of everything we do.

About the People and Change Team

Our People and Change team motivates and mobilizes our people to deliver organizational change. We foster an environment that brings together diverse thinking, passion, and expertise to achieve our mission and strategy. We shape culture, identify talent, support professional growth, and measure our impact to ensure UCAS is a great place to work where colleagues can reach their full potential.

About the Role

The Business Process Analyst plays a crucial role within the Admissions Transformation Programme. This position is responsible for ensuring process simplification and operational improvement are integral to all change activities. You will analyze and document current admissions processes, identify inefficiencies and dependencies, and support the design of lean, future-state ways of working. By fostering a shared understanding of end-to-end processes, you will help reduce delivery risk, support business-led prioritization, and enable measurable improvements in service effectiveness and customer experience.

Key Responsibilities

• Map, document, and maintain current-state admissions processes using UCAS standard tools and methodologies, ensuring clarity, accuracy, and version control.
• Capture detailed process catalogues, including inputs, outputs, systems, decision points, and roles, through workshops, observations, and SME interviews.
• Apply Lean thinking to identify waste and inefficiencies (e.g., bottlenecks, rework, delays, hand-offs, inconsistencies) and articulate their impact on customers and operations.
• Contribute to innovative discussions by exploring possibilities and suggesting lean-led opportunities for admissions process improvement.

Requirements

• Demonstrable experience in process mapping, documentation, or workflow analysis within a complex operational or service environment.
• Proven experience applying Lean, Continuous Improvement, or Business Process Improvement approaches to identify inefficiencies and improvement opportunities.
• Ability to interpret qualitative and quantitative information, identify themes, and summarize findings clearly for various stakeholders.
• Strong communication skills, with the ability to document processes, insights, and requirements in a clear, structured, and accessible manner.
• Confidence in engaging with subject matter experts and operational colleagues, building trust, and encouraging participation in process improvement activities.
• Working knowledge of process modelling tools such as Visio or equivalent, and experience following documentation standards.
• Strong organizational skills with the ability to manage and prioritize workload across multiple activities within a change or transformation context.
• Considerable experience supporting transformation or significant change initiatives, ideally involving business process change, technology, or service redesign.
• Relevant professional qualifications in process analysis, Lean, or Continuous Improvement are desirable.

What We Offer

• Salary: Up to £43,000 (Depending on experience)
• Purpose-Driven Work: Contribute to a charity-led organization connecting people to education and opportunity.
• Professional Development: Access internal training, mentoring, and industry-recognised certifications through our development academies.
• Flexible Working: A hybrid working model built on trust and flexibility, with a 35-hour week and flexible contracts.
• Generous Leave: 30 days annual leave, 3 concessionary days over Christmas, bank holidays, and the option to purchase additional leave.
• Wellbeing Support: Everyday support through Perkbox, offering discounts and wellness tools.
• Onsite Facilities: Subsidised gym, café, and free parking at our Cheltenham office.
• Inclusive Culture: Supported by employee networks, wellbeing champions, and Mental Health First Aiders.
• Recognition: Quarterly employee recognition schemes and an ex-gratia bonus for exceptional contributions.

We encourage applications from candidates who may not meet every single requirement. If you are interested in this vacancy, please apply.

For any questions, please email the Talent Acquisition team at [email protected].