Manager, Inside Sales (London, United Kingdom)

Manager, Inside Sales

Figma is looking for a passionate and experienced Manager of Inside Sales to lead a high-performing team focused on customer renewals. Join us in our mission to make design accessible to all and empower teams to bring ideas to life.

About the Role

As the Manager of Inside Sales, you will lead a team of Inside Sales Representatives and Senior Inside Sales Representatives responsible for the end-to-end renewal process for our Unassigned, Mid-Market, Enterprise, and Strategic customers. Your team will manage renewals across various account types, ensuring a best-in-class customer experience while driving predictable retention and growth. You will play a key leadership role in fostering an inclusive, high-performance culture centered on coaching, collaboration, and accountability. This is a full-time, permanent role based in our London Hub.

Key Responsibilities

• Hire, onboard, and coach Inside Sales Representatives to provide consistent 1:1s, career development support, and skill-based coaching on negotiation, forecasting, and customer engagement.
• Own Net Revenue Retention (NRR) performance for assigned renewals, monitoring key performance indicators (KPIs) including forecast accuracy, Gross Revenue Retention (GRR), expansion, and churn/contraction metrics.
• Lead renewal forecasting, pipeline reviews, and deal quality inspection, ensuring accuracy, consistency, and timely execution.
• Analyze data to identify at-risk renewals and guide the team to act strategically and proactively.
• Coach and iterate on renewal playbooks for various account types, ensuring clarity on process and ownership.
• Collaborate with Sales Managers, Go-To-Market leadership, Customer Success, Deal Desk, Legal, and Finance to align on renewal strategy, account coverage, and engagement plans for strategic customers.
• Act as a senior-level sponsor for complex or high-value renewals, partnering with senior stakeholders, navigating escalations, and ensuring a positive customer experience.
• Champion operational discipline by improving data hygiene, renewal velocity, and forecast predictability through consistent coaching and accountability.

Requirements

• 5+ years of experience in B2B SaaS renewals, account management, or sales, with at least 2 years in a leadership role.
• Proven success in managing and developing sellers to exceed retention and growth targets.
• Strong cross-functional collaboration skills, with the ability to build trust and alignment with Sales, Success, and Operations leaders.
• Proficiency in sales operations, including discovery, negotiation, forecasting, pipeline inspection, and data-driven decision-making.
• Experience with Salesforce and renewals tooling (e.g., Ironclad).
• Strong understanding of SaaS metrics such as GRR, NRR, and expansion rate.

What We Offer

• The opportunity to shape the future of design and collaboration at a growing company.
• A role in a dynamic and supportive team environment.
• The chance to contribute to a mission-driven organization.

Additional Plus

• German or French language proficiency to support EMEA customers.
• Prior experience in building or scaling a regionalized renewals or inside sales organization.

Figma is an equal opportunity workplace and is committed to celebrating and supporting diversity. We encourage individuals to apply even if their experience doesn't perfectly align with every point in the job description. Reasonable accommodations will be provided for individuals with disabilities upon request.