Customer Support Specialist Tier 1

About the Role

Yembo is a remote-first company dedicated to fostering trust and transparency within the home services industry. We are seeking a motivated and customer-focused Tier 1 Customer Support Specialist to join our growing team. This is a fully remote position.

Key Responsibilities

• Provide first-level technical and customer support to users.
• Respond to customer inquiries via various channels (e.g., email, chat, phone).
• Troubleshoot and resolve basic customer issues.
• Escalate complex problems to higher support tiers when necessary.
• Document customer interactions and resolutions.
• Contribute to building a positive customer experience.

Requirements

• Previous experience in a customer support role.
• Familiarity with Tier 1 support functions.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively in a remote setting.
• A proactive and problem-solving attitude.

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