Senior Manager, People & Culture

Senior Manager, People & Culture

BCD Travel is seeking a Senior Manager, People & Culture to drive operational excellence in HR across the APAC region. This is a permanent, remote role.

About the Role

You will be responsible for leading regional HR operations, ensuring accuracy, efficiency, and full compliance. This includes standardizing processes, optimizing HR systems, and overseeing compensation, benefits, and payroll. You will also ensure adherence to local labor laws and manage a remote HR operations team.

Key Responsibilities

• Lead and oversee end-to-end HR operations across the region, ensuring accuracy, efficiency, and full compliance.
• Drive regional operational excellence by standardizing processes and implementing continuous improvements.
• Manage and optimize HR systems (HRIS), ensuring data integrity, reporting accuracy, and effective system utilization.
• Oversee compensation and benefits administration, ensuring market alignment, internal equity, and governance standards.
• Ensure timely and accurate payroll coordination, including reconciliations and statutory compliance.
• Manage HR correspondence and service delivery channels, ensuring timely, professional, and consistent communication.
• Ensure compliance with local labor laws and regulatory requirements, updating policies and practices as necessary.
• Lead and manage a remote HR operations team, providing direction, coaching, and performance oversight.
• Monitor and audit HR data, documentation, and operational processes to ensure accuracy and mitigate risk.
• Collaborate with internal stakeholders and external vendors to ensure seamless and high-quality HR service delivery.

Requirements

• Minimum 8 years of relevant experience, with at least 3 years in a supervisory role within a multinational corporation (MNC).
• Strong experience in HR Operations, with expertise in HR systems, payroll, and administrative processes.
• Proven knowledge of compensation and benefits, including governance and benchmarking practices.
• Solid understanding of labor laws and regulatory compliance in a complex business environment.
• Demonstrated regional exposure and ability to operate effectively across multiple markets and jurisdictions.
• Proven experience in managing and leading teams, including remote team management across the region.
• Experience managing HRIS platforms, ensuring data integrity and accurate reporting.
• Ability to handle high-volume HR correspondence with professionalism, accuracy, and responsiveness.
• Strong analytical mindset with exceptional attention to detail and process discipline.
• Ability to ensure accuracy and compliance in payroll and employee data management.
• Excellent communication skills in English and Mandarin are essential for daily interaction with direct reports in China and Australia.

What We Offer

• Flexible working hours and remote work opportunities.
• Opportunities for professional development and career growth.
• Generous vacation days.
• A competitive compensation package including wellbeing tools.
• Travel industry professional perks and discounts.
• An inclusive work environment where diversity is celebrated.

BCD Travel helps companies travel smart and achieve more. We are a global leader in business travel, with over 15,000 dedicated team members serving clients in 170+ countries. Join our passionate team and help us shape a sustainable future for business travel.