Day-2 Services Enterprise Architect

Day-2 Services Enterprise Architect

Company: World Wide Technology Location: Remote (USA) Contract: Permanent Salary: $126,000.00 - $158,000.00 annually

World Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. With a strong culture built on core values and leadership philosophies, WWT has been recognized for its commitment to innovation, collaboration, diversity, and inclusion. We are seeking a motivated and experienced Day-2 Services Enterprise Architect to join our high-performance teams.

About the Role

The Day-2 Services Enterprise Architect will lead Day-2 Support and Managed Services engagements, guiding cross-functional technical teams through pre-sales processes and into production. You will serve as the primary technical and consultative liaison between WWT Sales, Engineers, Architects, and customers for projects. This role involves providing technical and business outcome leadership, ensuring alignment between WWT teams and customer leaders, and developing project deliverables such as presentations, solution options, plans, strategies, designs, assessments, and business case analyses. When designated as the Solution/Technical Leader, you will partner with PMO leadership in WWT's "Two in the Box" model to drive successful project outcomes.

Key Responsibilities

• Act as the primary technical and business outcome leader for Day-2 Services engagements.
• Serve as the single technical voice facing the client externally and the escalation point internally during pre-sales and transition periods.
• Partner with Day-2 Leadership and PMO counterparts to resolve project risks and issues.
• Ensure WWT best practices and templates are followed and delivered to the customer.
• Review deployment documents, technical assessments, and other technical outputs for accuracy and consistency.
• Manage technical/line of business communication between WWT and the customer from engagement start to production transition.
• Lead architecture activities, including discovery, analysis, and technical/business recommendations.
• Develop and deliver in-depth technical solutions and presentations.
• Take full responsibility for the execution and delivery of critical tasks and projects during pre-sales and transition activities.
• Proactively identify and resolve technical deficiencies.
• Coach and mentor project teams.
• Maintain current knowledge of Day-2 services, industry trends, and tools.
• Ensure all components and usage are consistent and compliant with applicable standards and policies, including international compliance.

Requirements

• Bachelor of Arts/Science degree or equivalent proven experience.
• 8+ years of leadership experience in IT infrastructure architecture development and technology consulting, advisory, or professional services.
• Extensive experience in multi-technology environments (WAN/LAN, Data Center, WLAN, Collaboration, Compute) and Managed Services – Day-2 Support.
• Proven experience managing complex projects and architecture.
• Extensive client engagement and management experience, preferably in a Professional Services and Network Operations Center environment.
• Thorough understanding of financial processes, including Profit & Loss (P&L) and financial management, with acumen for tracking and forecasting project costs.
• Thorough understanding of Information Technology Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) practices.
• Strong written and verbal communication skills, with the ability to present ideas clearly and concisely.
• Flexibility to work across multiple time zones as needed.
• Experience working in a matrix organization.

Preferred Qualifications

• One or more major industry IT certifications, ideally with WWT’s core OEM partners.
• Demonstrated leadership, team building, and management skills.
• Global/remote work experience and familiarity with international standards (e.g., data privacy).
• Advanced client-facing skills, including analyzing and providing solutions to complex architecture or services problems, influencing, and negotiating.
• Post-graduate training in a business-related discipline or management.

What We Offer

• Competitive Compensation: Salary range of $126,000.00 to $158,000.00 annually, with potential for variable incentive compensation.
• Health and Wellbeing: Comprehensive Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, and Wellness Program.
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, and Tuition Reimbursement.
• Paid Time Off: Generous Paid Time Off (PTO) and Sick Leave (starting at 20 days per year), 10 Holidays per year, Parental Leave, Military Leave, and Bereavement Leave.
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal Services, Pet Insurance, and Employee Discount Program.

WWT is committed to creating an environment where all employees are empowered to succeed. We