Senior Principal Customer Strategist

Senior Principal Customer Strategist - Remote (USA)

Ping Identity is seeking a Senior Principal Customer Strategist to join our team. At Ping Identity, we are dedicated to making digital experiences secure and seamless for all users, fostering digital freedom. Our intelligent, cloud identity platform empowers people to shop, work, bank, and interact with confidence and without friction. We champion every identity, celebrating differences and empowering individuals to bring their authentic selves to work.

About the Role

The Senior Principal Customer Strategist will be responsible for building strong relationships with customer C-suite executives and leading management consulting engagements. Your focus will be on driving transformational outcomes, ensuring long-term client retention, and solidifying Ping Identity's position as an indispensable partner. This is a permanent, remote position based in the USA.

Key Responsibilities

• Executive Relationship Development: Cultivate and nurture robust relationships with C-suite personas (e.g., CFO, CIO, COO, CTO) within customer organizations.
• Strategic Advisory: Provide expert consultation and tailored solutions to guide customers in optimizing operational effectiveness and maximizing their Ping Identity investment.
• Business Transformation Guidance: Act as a trusted advisor, understanding customer business models and advising on how Ping Identity can accelerate their digital transformation initiatives.
• Account Strategy Orchestration: Support client relationship mapping and coordinate integrated account strategies across core account teams (Account Executive, Services Sales, Sales Engineering, Business Value, Marketing, Customer Success, etc.).
• Churn Reduction & Renewal Strategy: Proactively identify and mitigate renewal risks by orchestrating cross-functional teams (Product, Sales, Services) to deliver on strategic roadmaps, owning the narrative on value realization.
• Strategy Workshop Delivery: Develop and deliver impactful Strategy Workshops to increase sales opportunities, reduce churn risk, drive account team productivity, and accelerate deal velocity.
• Resource Alignment: Identify and facilitate the timely engagement of specialist and support resources for customer deals.
• Performance Review Leadership: Conduct customer executive business reviews in collaboration with account teams, aligning discussions with overall account strategy.
• Data-Driven Insights: Utilize customer usage patterns and data telemetry to gain insights, provide proactive guidance, and enhance customer retention.

Requirements

• Strong strategic thinking and business acumen, with the ability to translate market insights into actionable plans.
• Results-oriented with a proven track record of meeting or exceeding goals by rationalizing coverage models, compensation plans, and go-to-market motions of direct and matrixed delivery teams.
• Outstanding presentation and client-facing skills.
• High emotional intelligence, with experience applying these skills in a business context to influence positive outcomes for customers, partners, and team members, particularly with C-level executives.

What We Offer

• A company culture that empowers you to do your best work.
• Employee Resource Groups that foster a sense of belonging.
• Regular company and team bonding events.
• Competitive benefits and perks, including:
  • Generous Paid Time Off (PTO) & Holiday Schedule
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement
• Global volunteering and community initiatives.
• Salary Range: $132,000 - $176,000 + variable pay. (Note: Final compensation will be determined by various factors, including knowledge, skills, and abilities.)

Ping Identity is committed to building an inclusive and diverse environment where everyone's individuality is respected. We welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer.