Front Office Receptionist (Day and Night Shift)

Front Office Receptionist (Day and Night Shift)

Company: Hampton by Hilton Venice Isola Nova Location: Venice, Province of Venice Contract: Permanent Work Model: Onsite

Hampton by Hilton Venice Isola Nova is seeking a dedicated and detail-oriented Front Office Receptionist to join our team at our brand-new hotel.

About the Role

As a Front Office Receptionist, you will be the first point of contact for our guests, playing a crucial role in ensuring their stay is enjoyable and comfortable. This position involves managing guest interactions from arrival to departure, ensuring a seamless and positive experience.

Key Responsibilities

• Welcome guests warmly and efficiently manage check-in and check-out processes.
• Handle reservations, modifications, and cancellations accurately.
• Provide guests with information about the hotel facilities and services.
• Offer recommendations and assistance regarding local attractions and activities.
• Address guest inquiries and resolve any issues or complaints promptly and professionally.
• Maintain a tidy and organized front desk area.
• Collaborate with other hotel departments to ensure guest satisfaction.

Requirements

• Proven experience in a front office or customer service role, preferably within the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• A detail-oriented approach to tasks.
• Ability to work both day and night shifts.
• Proficiency in handling reservations systems is a plus.
• A welcoming and professional demeanor.

What We Offer

• Opportunity to be part of a new hotel opening.
• A dynamic and supportive work environment.
• Competitive salary and benefits package.
• Training and development opportunities within the Hilton brand.