Analyst - Help Desk - It

About the Role

JMA Wireless is seeking a motivated Analyst for our Help Desk team. This is an onsite position based in Bologna, Italy. You will play a crucial role in supporting our mission to make 5G possible for organizations with the most critical connectivity demands. Join the industry's fastest-growing technology company and contribute to shaping the future of connectivity.

Key Responsibilities

• Provide IT support and troubleshooting for end-users.
• Address and resolve technical issues related to hardware, software, and network connectivity.
• Maintain and improve help desk procedures and documentation.
• Support the deployment and maintenance of IT infrastructure.

Requirements

• Proven experience in a Help Desk or IT Support role.
• Strong troubleshooting and problem-solving skills.
• Familiarity with 5G technology and connectivity concepts is a plus.
• Ability to work effectively in an onsite environment.

About JMA Wireless

JMA Wireless is at the forefront of enabling 5G technology for organizations with the most demanding connectivity needs globally. From our tech centers, we are driving a new era of connectivity for major mobile carriers, iconic stadiums, leading universities, healthcare facilities, and busy transit hubs. We believe 5G is a transformative opportunity to reshape how the world operates.