Customer Care Escalation Support Specialist
YOOX NET-A-PORTER GROUP · Bologna, Provincia di Bologna
Job Description
About the Role
YOOX NET-A-PORTER GROUP is seeking a Customer Care Escalation Support Specialist to join their global Operations team in Bologna. This role is crucial in ensuring a seamless shopping experience for customers worldwide, supporting the logistics and operations that enable global shipping to over 180 countries.
Key Responsibilities
- Handle escalated customer care issues, providing timely and effective solutions.
- Collaborate with various internal teams to resolve complex customer problems.
- Contribute to the continuous improvement of customer service operations and processes.
- Maintain a high level of customer satisfaction through expert problem-solving.
Requirements
- Proven experience in Customer Care and Escalation Support.
- Strong problem-solving skills.
- Familiarity with Operations and Logistics.
- Excellent communication and interpersonal skills.
About YOOX NET-A-PORTER GROUP
Our global Operations team is the backbone of our business, making it possible to offer worldwide shipping and a seamless shopping experience across all devices. With 9 distribution centers and 11 Customer Care centers operating 24/7 in 11 languages, we are dedicated to providing exceptional service to our international clientele.
✨ This description was enhanced by AI based on the original listing.