Implementation Specialist

Implementation Specialist

Company: Dossier - Digital Competency Management Location: Remote (United States) Employment Type: Permanent Salary: $50,000 - $60,000 per year

Dossier is a rapidly growing SaaS Healthcare software company dedicated to solving inefficiencies in employee competency management for health systems and hospitals. We are seeking a bright and passionate Implementation Specialist to play a pivotal role in our company's growth.

About the Role

This position is responsible for the end-to-end customer implementation process, from onboarding and system configuration through to a successful Go-Live. You will collaborate with internal and external cross-functional teams, engage directly with customers, and leverage your technical and project management skills to ensure successful project outcomes.

Key Responsibilities

• Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring efficient task execution, timely completion, achievement of project goals, and exceeding expectations.
• Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing.
• Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations.
• Train customers on software usage, including best practices and workflow optimization.
• Establish and maintain strong, effective relationships with customers, serving as the primary point of contact throughout the implementation process.
• Coordinate collaboratively with internal teams to meet project milestones.
• Ensure a smooth transition from implementation to the Customer Success team.

Requirements

• Bachelor's degree (Nursing Informatics degree is a plus).
• 2+ years of software implementation experience.
• Prior experience in a healthcare or health IT environment is strongly preferred.

Skills

• Project Management
• Critical thinking and problem-solving
• Strong time management and organization
• Excellent verbal and written communication
• Empathy
• Customer Service mindset and focus
• Curiosity and self-motivation
• Confidence and resilience

What We Offer

• The opportunity to join a rapidly expanding US-based company and contribute to scaling our operations from the ground floor.
• 100% remote work environment, allowing you to work from anywhere in the United States.
• 401(k)
• Unlimited Paid Time Off (PTO)
• Health Insurance

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