Technical Support Specialist
Wyser · Bologna, Provincia di Bologna
📍 On-site📅 6 Jun 2026
Job Description
Technical Support Specialist
Company: Wyser Location: Bologna, Italy Work Model: Onsite Contract: Permanent
Wyser is seeking a Technical Support Specialist for a leading multinational company in the heating and plumbing sector. This is an onsite, permanent position based in Bologna, Italy.
About the Role
As a Technical Support Specialist, you will be a key point of contact for both internal staff and external customers, providing expert advice and assistance related to product handling. You will also play a crucial role in knowledge transfer and process management within the company.
Key Responsibilities
- Provide advice and assistance to staff and customers on product handling, ensuring compliance with applicable norms and regulations.
- Conduct product training sessions for internal staff and support the facilitation of customer training sessions.
- Serve as an internal expert for the technical complaint process.
- Communicate technical product information to the Sales department.
- Support other technical-related functions as needed.
Requirements
- Proven experience in technical support.
- Familiarity with product training and customer support methodologies.
- Understanding of technical information dissemination.
- Experience with complaint handling processes.
- Ability to work effectively in a multinational environment.
- Strong communication and interpersonal skills.
✨ This description was enhanced by AI based on the original listing.