Regional Manager, Customer Success (D&I – APJ)

Regional Manager, Customer Success (D&I – APJ)

Company: Planet Labs Inc. Location: APAC (Remote) Contract: Permanent Seniority: Senior

Welcome to Planet, where we believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history, delivering an unprecedented dataset of empirical information via a revolutionary cloud-based platform. Our customers use Planet's data to develop new technologies, drive revenue, power research, and solve some of the world's toughest obstacles. We are a global company with employees working remotely worldwide.

About the Role

Planet's Customer Success team is seeking an experienced Regional Manager, Customer Success, for Defence and Intelligence (D&I) to lead a growing team of Customer Success Managers (CSMs) in the Asia Region. Your mission will be to develop the existing team and hire world-class talent in this fast-growing region. You will also serve as the senior customer success contact in the region, acting as the executive sponsor for customers and collaborating with cross-functional leads to ensure we are driving maximum value and satisfaction. This position co-owns the renewal and expansion targets for the region, making collaboration with CSMs and Sales critical to meeting or exceeding goals.

Impact You'll Own

• Customer relationships and outcomes
• Customer value and satisfaction within the region
• Renewals and expansion targets
• Team development and growth

Requirements

• 10-15 years of customer-facing experience, preferably in Customer Success or equivalent roles such as Account Management or Consulting.
• Proven track record of building strong customer/client relationships and collaborative problem-solving.
• Solid understanding of defence industries, potentially including sales, business development, or program/project management.
• Experience with intelligence collection, ideally space-based or geospatial Intelligence, Surveillance, and Reconnaissance (ISR).
• Experience with intelligence analysis and dissemination.
• Direct management experience.
• Exceptional customer communication, negotiation, and presentation skills.
• Experience driving customer value, expansion, and renewals.
• Ability to work effectively across distributed and cross-functional teams, with strong leadership and influencing skills.
• Excellent verbal and written communication skills in English.
• Proficiency in at least one Asian language is highly desirable.

What Makes You Stand Out

• Deep experience with Asian defence organizations.
• Strong background in geopolitical understanding.
• Proven transformational leadership abilities.
• Extensive experience in intelligence collection and analysis, including Collection Planning and Collection Management.
• Experience at a NATO Rank OF2 or senior equivalent.
• A background in Geographic Information Systems (GIS) or remote sensing.

What We Offer

• Paid time off, including vacation, holidays, and company-wide days off.
• Employee Wellness Program.
• Home Office Reimbursement.
• Monthly Phone and Internet Reimbursement.
• Tuition Reimbursement and access to LinkedIn Learning.
• Equity.
• Volunteering Paid Time Off.

Note: Benefits are dependent on employment type and geographical location, based upon applicable law or company policy.

Planet is committed to building a community where everyone belongs. We encourage individuals from all backgrounds to apply. We are an equal opportunity employer and value diversity. If you require accommodation during the hiring process, please contact [email protected].