Senior People Operations Specialist

Senior People Operations Specialist

Mercury is a fintech company seeking a detail-oriented and customer-focused Senior People Operations Specialist to join our remote team. In this role, you will play a critical part in delivering exceptional employee experiences and maintaining operational excellence within our People function. You will serve as a Workday power user and process expert, ensuring the accuracy, integrity, and efficiency of employee data and HR processes.

This is a permanent, full-time position reporting to our Head of People Operations.

Key Responsibilities

• Serve as the first point of contact for employee and manager inquiries related to People programs, policies, processes, and Workday transactions.
• Provide timely and accurate support for employee lifecycle events including hires, transfers, promotions, compensation changes, leaves of absence, and terminations.
• Partner with cross-functional teams to ensure a seamless employee experience across all People Operations processes.
• Identify opportunities to improve service delivery, streamline workflows, and enhance operational efficiency.
• Perform regular audits and data quality reviews to ensure data integrity across Workday and connected systems.
• Administer and troubleshoot issues related to leave administration, performance reviews, benefits enrollment, and other People initiatives in partnership with HR, Payroll, Benefits, managers, and employees.
• Maintain organizational structures including supervisory organizations, positions, job profiles, cost centers, and related configurations.
• Support Workday security administration, including role assignments, security reviews, and user access maintenance.
• Execute and validate mass data updates using Enterprise Interface Builder (EIB) and other Workday tools.
• Troubleshoot Workday issues and partner with HRIS, Payroll, Benefits, and IT teams to resolve system and process concerns.
• Conduct testing for Workday releases, enhancements, business process updates, and system changes.
• Maintain accurate employee records and ensure compliance with company policies and applicable employment regulations.
• Develop and maintain process documentation, standard operating procedures, and knowledge articles.

Requirements

• Bachelor's degree in Human Resources, Information Systems, Business Administration, Finance, or a related field (or equivalent experience).
• 4+ years of experience in People Operations, HR Operations, HRIS, or a related field.
• 2+ years of hands-on Workday experience.
• Experience working in complex organizations with multiple business units and diverse employee populations (local and international).
• Proven experience processing employee transactions and maintaining employee data in Workday.
• Experience performing EIB data loads and mass data updates.
• Strong analytical, troubleshooting, and problem-solving skills.
• Knowledge of Workday business processes and employee lifecycle management.
• Excellent attention to detail and organizational skills.
• Strong customer service and communication skills.

What We Offer

• A competitive total rewards package including base salary, equity (stock options), and benefits.
• Highly competitive salary and equity ranges within the SaaS and fintech industry, updated regularly based on reliable compensation survey data.
• New hire offers determined by candidate experience, expertise, geographic location, and internal pay equity.

Target New Hire Base Salary Ranges:

• US Employees (NYC, LA, Seattle, SF Bay Area): $154,200 – $192,800 USD
• US Employees (Outside of major metro areas): $138,800 – $173,500 USD
• Canadian Employees (Any location): CAD 145,800 – 182,200

Mercury values diversity and belonging and is proud to be an Equal Employment Opportunity employer. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs.