Care Coordinator

Care Coordinator

Company: SonderMind Location: Remote Industry: Healthcare Seniority: Mid-level Contract: Permanent

About the Role

SonderMind is dedicated to making therapy accessible for everyone. As a Care Coordinator, you will be the primary point of contact for clients seeking mental health support. You will guide them through their journey, connecting them with the right resources and ensuring they receive the necessary support. This fully remote role is ideal for individuals with a passion for helping others, strong communication skills, and a knack for problem-solving. Whether you have prior care coordination experience, are a recent graduate, or are seeking a meaningful career change, this is an excellent opportunity to join a high-growth organization.

What You’ll Do

• Serve as the initial point of contact for clients seeking care through SonderMind or its payor partners.
• Manage the intake process, including provider matching and client account completion from initial outreach to appointment scheduling.
• Provide primary support for clients managing their mental and behavioral health wellness.
• Utilize various technologies to connect clients with appropriate therapists and ensure continuity of care.
• Employ a consultative approach to assist clients in identifying the best provider for their needs.
• Handle inbound and outbound communications (calls, email, etc.), applying standard guidelines to address inquiries or route them to the appropriate team member.
• Collaborate with external partners and healthcare systems to facilitate access to care.
• Conduct outreach to referred clients, offering personalized onboarding services and assistance.
• Perform care coordination tasks such as appointment scheduling and facilitating communication between clients and providers.
• Undertake other responsibilities and ad-hoc projects as needed.

Who You Are

• A strong desire to assist clients and provide support to those seeking mental health care.
• Ability to work with individuals in vulnerable situations with empathy and professionalism.
• Excellent written and verbal communication skills.
• Motivated, eager to learn, and adaptable to new technologies, processes, and workflows.
• Strong problem-solving skills and keen attention to detail.
• Flexibility to thrive in a fast-paced, dynamic environment.
• Goal-oriented with a drive to achieve results.
• A team player, willing to assist colleagues.
• Professional demeanor when engaging with internal teams and other departments.
• Openness to feedback and committed to personal and professional development.
• Resourceful in overcoming challenges.

What We Offer

• Base salary: $21.64/hr
• Eligibility for variable bonus and equity.
• A generous Paid Time Off (PTO) policy with a minimum of three weeks per year.
• Free therapy coverage benefits (requires enrollment in medical plans).
• Competitive Medical, Dental, and Vision coverage, including HSA ($1,100 company contribution) and FSA options.
• Employer-paid short-term, long-term disability, life, and Accidental Death & Dismemberment (AD&D) insurance.
• Up to seven (7) weeks of salary difference covered during short-term disability leave.
• Eight weeks of paid Parental Leave.
• 401K retirement plan with 100% matching up to 4% of base salary, which immediately vests.
• Company-paid holidays.
• Supplemental life insurance, pet insurance, commuter benefits, and more.

Application Deadline

This position is open until filled, with an ongoing recruitment process.