Education Specialist

Education Specialist

INNERGY is transforming the woodworking industry with purpose-built, cloud-based ERP software designed exclusively for custom manufacturers. Our platform helps businesses operate smarter, faster, and more efficiently. Founded in 2016, we are a globally distributed team of over 200 professionals united by deep software expertise and a shared passion for solving meaningful, real-world problems. We value collaboration, creativity, and ownership, and we are building a culture where people feel supported, heard, and inspired to do their best work.

With strong momentum and the recent acquisition of Microvellum, INNERGY is entering an exciting new phase of growth. This combination expands our capabilities, deepens our industry impact, and accelerates our vision of delivering a truly connected, end-to-end platform for custom manufacturers.

This is a unique opportunity to join a company where your work will have a visible impact, your ideas will help shape decisions, and your contributions will play a meaningful role in defining the future of a fast-evolving product, team, and industry.

About the Role

As an Education Specialist, your primary responsibility is to build and lead education initiatives that acquire customers, enhance user adoption, engagement, and proficiency with INNERGY’s solutions. This role blends strategy, program design, and delivery excellence. You will design scalable training programs, coordinate events, and serve as a public ambassador for INNERGY, leading speaking engagements that elevate our brand and customer community.

At INNERGY, we operate in a dynamic, entrepreneurial environment where adaptability is key. Success in this role requires strong organizational skills, a customer-focused mindset, and the ability to manage both strategic and tactical elements of our education programs.

Key Responsibilities

Education Development & Execution

• Develop and deliver educational content, including webinars, workshops, video tutorials, documentation, and interactive training materials to improve customer onboarding and retention.
• Facilitate live and virtual training sessions tailored to different user roles and experience levels.
• Partner with Customer Success, Sales, and Product teams to identify customer pain points and create targeted education initiatives.
• Perform simple video editing to support training materials and education initiatives.

Strategic Leadership & Representation

• Serve as a public-facing representative for INNERGY’s education programs, delivering presentations and workshops.
• Partner with Product Marketing on product launches and go-to-market priorities.

Event Planning & Logistics

• Plan and execute customer education events, including user conferences, training workshops, and webinars.
• Manage event logistics such as scheduling, speaker coordination, obtaining and organizing presentation assets, technology setup, registration, rehearsals, scripting, slide decks, and post-event wrap-up.
• Assist in executing online events, including video organization, registration creation, and full virtual event execution.
• Collaborate with marketing to create campaigns that drive attendance and engagement in education events.

Customer Engagement & Success

• Act as a trusted advisor and thought leader by proactively identifying customer education needs and providing relevant learning solutions.
• Work closely with Customer Success Managers to track the impact of education programs on customer satisfaction and retention.
• Implement strategies to increase product adoption through self-service learning resources and guided training.
• Analyze usage data and customer feedback to continuously refine and optimize education offerings.
• Execute post-event surveys and analyze feedback to improve future education programs.

Requirements

• Experience delivering technical or software training, ideally within manufacturing, design, CAD/CAM, or SaaS industries.
• Strong presentation and communication skills – comfortable speaking to both small and large groups in person or virtually.
• Understanding of woodworking, cabinetry, or millwork manufacturing processes is highly valued.
• Proficiency with BricsCAD, Microvellum Toolbox, or related design/manufacturing software is preferred.
• Excellent interpersonal skills with the ability to build relationships and engage customers at all levels.
• Organized and adaptable, able to manage multiple customer engagements.
• Experience with virtual delivery platforms (e.g., Microsoft Teams, Zoom).
• Self-starter with a growth mindset and a passion for continuous learning and innovation.

What We Offer

• This is a permanent, remote position.
• The role is U.S.-based and candidates must reside in eligible states (Texas, Florida, Missouri, Arizona, Indiana, North Carolina, and Wisconsin). Candidates in California, Colorado, New York, Illinois, Washington, or other states with active pay transparency requirements are not eligible at this time.
• INNERGY is committed to fostering an inclusive and accessible workplace, supporting reasonable adjustments for individuals with disabilities.
• We prioritize employee wellbeing, flexibility, and a safe, supportive work environment.
• INNERGY is an Equal Opportunity Employer that values diversity at every level of the organization.