Account Manager – Speech & AI Technologies

About Side

Side is a global leader in video game development and services, providing technical and creative solutions to major developers and studios worldwide. Established in 2009, Side has grown into a global force with over 15 studios across North America, Europe, South America, and Asia. Our comprehensive services include game development, art production, audio production, quality assurance, localization, player support, community management, and datasets.

We are seeking a Senior Account Manager to lead high-profile relationships within the speech and AI ecosystem. This role requires a blend of technical fluency, partnership management, and commercial awareness. You will act as a trusted liaison between client technical teams and our internal delivery teams, ensuring alignment, clarity of solutions, and the stability of long-term partnerships. This is not a pure sales position; it demands strong technical credibility and a customer-first approach.

What You’ll Do

• Serve as the primary relationship lead for a key enterprise technology partner in the speech and AI sector.
• Engage directly with client stakeholders across Product, Engineering, ML, Data Science, and Speech teams.
• Translate complex technical requirements into clear internal delivery plans and execution roadmaps.
• Ensure alignment between client expectations and our operational capabilities in data, engineering, and production.
• Demonstrate fluency in Text-to-Speech (TTS), Automatic Speech Recognition (ASR), transcription workflows, data collection, annotation, and model training support.
• Contribute technical insights during solution design discussions, including model accuracy, constraints, scaling, and evaluation methodologies.
• Protect and stabilize existing revenue while supporting growth aligned with the client’s technical roadmap.
• Participate in RFP/RFI responses and commercial discussions, considering scope, margin, and delivery risk.
• Collaborate closely with delivery, data operations, engineering, and product teams for seamless transitions from scoping to execution.
• Proactively identify risks, escalate appropriately, and maintain transparency with all stakeholders.
• Build long-term trust through responsiveness, clarity, and professionalism in complex enterprise environments.

Requirements

• Minimum of 5 years of experience in speech technology, AI/ML services, data annotation, data collection, or language technologies.
• Proven experience working with large technology platforms or enterprise AI customers.
• Technical fluency in deep learning-based TTS and ASR systems, voice technologies, Natural Language Processing (NLP) fundamentals, and model training pipelines.
• Solid understanding of annotation workflows, dataset management, and model evaluation concepts.
• Comfortable engaging directly with engineering, ML, and product stakeholders.
• Strong communication skills, with the ability to bridge technical and operational teams effectively.
• Demonstrated commercial awareness and structured account management discipline within enterprise settings.

What We Offer

• Competitive base salary.
• Flexible working arrangements.
• Generous annual leave plus public holidays.
• Private healthcare options.
• Life assurance and income protection coverage.
• Support for professional development and learning opportunities.
• International exposure across global teams and clients.
• A collaborative, people-first culture within a growing global organization.