Senior Customer Success Manager
TELUS · UK
Job Description
Senior Customer Success Manager
Company: TELUS Location: Remote (UK based, with a strong preference for candidates in or around London) Contract: Permanent Seniority: Senior Industry: Healthcare
TELUS Health is dedicated to empowering individuals to live their healthiest lives by leveraging cutting-edge technology and focusing on unique needs to shape the future of health. As a global leader in health and well-being, encompassing physical, mental, and financial health, TELUS Health is committed to improving health outcomes for consumers, patients, healthcare professionals, employers, and employees.
We are on a mission to become the most trusted well-being company in the world, and we are seeking a passionate Senior Customer Success Manager to join our growing team.
About the Role
As a Senior Customer Success Manager, you will play a pivotal role in nurturing business and executive relationships with TELUS Health clients. You will cultivate trusted advisor relationships, empowering clients to enhance employee engagement and overall wellness through TELUS Health solutions. This is an opportunity to be at the forefront of our rapid expansion in the EMEA region, working with a leading innovator in wellness solutions and a diverse range of national and international clients.
Key Responsibilities
- Drive Strategic Partnerships: Develop deep relationships with client organizations, particularly at the C-level, ensuring high retention and satisfaction through regular business reviews and strategic planning.
- Champion Client Success: Lead innovative engagement programs, project updates, and solution optimization initiatives to maximize the value clients derive from TELUS Health solutions.
- Connect & Collaborate: Foster a vibrant client community by facilitating best practice sharing, organizing networking events, and building strong internal partnerships to efficiently resolve client needs.
- Grow & Retain: Manage renewals, identify expansion opportunities, and coordinate additional services while continuously advocating for client needs and product improvements.
- Monitor & Optimize: Set and track performance targets, gather client feedback, and collaborate with internal teams to enhance the overall customer experience and drive product improvements.
Requirements
- 5+ years of experience in Customer Success, Client Relationship Management, Account Management, or a similar customer-facing role. Experience in a consultative B2B sales role is a significant asset.
- Proven track record of success in retaining and growing relationships with large enterprise accounts and managing broker accounts.
- Familiarity with Employee Assistance Programs, employee wellness, health and benefits, recognition, perks, or the Human Capital Management market is preferred.
- A strong consultative approach to problem-solving and project management, with a desire to exceed client expectations.
- Strong interpersonal, written, and oral communication skills.
- A proactive, entrepreneurial spirit with the ability to adapt and thrive in dynamic environments.
- Experience with Salesforce or a comparable CRM for data-driven decision-making.
- Ability to travel within assigned region(s).
What We Offer
- Sales incentive plan
- Comprehensive training and onboarding program
- Primarily remote work with a strong preference for candidates based in or around London
- Pension
- Private Medical Insurance including Digital GP
- Healthcare Cash Plan
- Dental Plan
- Life Insurance
- Group Income Protection
- 24 days annual leave and two extra well-being days per year, in addition to 8 bank holidays
- Access to hundreds of perks including cashback offers, discounted gift cards, and discounted cinema tickets
- Employee Assistance Programme (EAP)
✨ This description was enhanced by AI based on the original listing.