Executive Assistant

Executive Assistant

Company: Cyara Location: San Francisco, California, United States Work Model: Onsite Contract: Permanent Industry: Tech

Cyara is the global leader in AI-powered customer experience assurance, dedicated to eradicating bad customer experiences. We are seeking a proactive and highly organized Executive Assistant to provide comprehensive support to our CEO and Executive Leadership Team. This is a unique opportunity to join Cyara at an exciting stage of growth and contribute to the effective operation of our business.

About the Role

As a trusted partner to the CEO and Executive Leadership Team (ELT), you will play a crucial role in ensuring key priorities are aligned, decisions are executed, and the business operates effectively. You will coordinate executive activities, manage critical communications, support strategic initiatives, and act as a central connector across the organization. You will be an extension of the CEO, helping to drive follow-through, maintain momentum on important initiatives, and ensure leaders are prepared to make informed decisions.

We are looking for a professional with strong business acumen, exceptional attention to detail, and the ability to build trusted relationships at all levels. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in helping leaders and teams perform at their best, we encourage you to apply.

Key Responsibilities

• Provide high-level administrative support to the CEO and, as needed, the broader Executive Leadership Team (ELT). This includes:
  • Calendar management
  • Travel coordination
  • Expense administration
  • Meeting preparation and note-taking
• Ensure the CEO remains organized, well-prepared, and focused on key strategic priorities.
• Serve as an extension of the CEO by managing follow-ups, tracking action items from leadership meetings, and ensuring critical commitments and business objectives stay on track.
• Develop and edit presentations, executive briefs, agendas, talking points, and other supporting materials to ensure leaders are well-prepared for key meetings and communications.
• Support internal communications, including organizational announcements, board-related materials, and other business-critical documentation.
• Assist with the onboarding and integration of new executive leaders, helping them navigate the organization, build key relationships, and get operationally up to speed quickly.
• Plan and coordinate company-wide events, such as All Hands meetings, executive offsites, leadership meetings, and strategic planning sessions.
• Act as a central coordination point across the leadership team, maintaining visibility into executive priorities and helping to identify communication gaps or operational issues that require attention.
• Partner with the executive team and department leaders on special projects, culture and engagement initiatives, and other business needs as they arise.

Requirements

• 5+ years of experience providing direct administrative support to C-level executives, ideally in a high-growth, fast-paced, or distributed environment.
• Experience coordinating cross-functional projects and driving accountability across multiple stakeholders, with the ability to balance strategic thinking and strong attention to detail.
• Strong business acumen with a clear understanding of executive operations, organizational priorities, board relations, and decision-making processes at an executive leadership level.
• Experience planning and executing executive offsites, leadership meetings, All Hands events, and large-scale internal communications initiatives.
• Demonstrated ability to influence without authority and build trusted relationships across all levels of an organization.
• Proven ability to handle sensitive and confidential information with discretion, sound judgment, and a high degree of professionalism.
• Proactive and highly resourceful; anticipates needs, moves with urgency, and communicates clearly and confidently.
• Advanced proficiency with Microsoft 365, including Outlook, Teams, Excel, PowerPoint, and Word.
• Comfortable facilitating virtual and hybrid meetings across platforms such as Teams and Zoom.
• Ability to work across global time zones and support remote executives effectively.

What We Offer

At Cyara, you'll have the opportunity to work with a group of passionate individuals who share common goals and value the expertise of their peers. We are committed to being an equal opportunity employer focused on building and maintaining a diverse, inclusive, and authentic workplace, free from discrimination and harassment.

We offer a flexible work environment, competitive compensation, and a results-oriented, fast-paced work culture focused on continuous improvement, while maintaining a family-first, team-oriented, and positive atmosphere. You'll get the chance to work for a global, growing company with an inclusive team of innovators.

Cyara is built on four core values that we live and breathe every day:

• Deliver Excellence
• Innovate Boldly
• Integrity First
• Embrace Curiosity