Customer Support Executive (3PM – 12AM Vietnam Time)

Customer Support Executive

Company: CoinGecko Location: Remote (Vietnam Time Zone: 3:00 PM – 12:00 AM) Contract: Permanent Seniority: Mid-level

At clearer.io, we are revolutionizing e-commerce by enhancing search, discovery, and customer engagement through a suite of innovative applications. Our mission is to empower partners with tools that streamline operations, build trust, and drive sustainable growth, making e-commerce smarter, simpler, and more impactful.

About the Role

As a Customer Support Executive, you will be a vital part of our future success, playing a crucial role in ensuring customer satisfaction. You will be the first point of contact for customers, providing exceptional assistance with in-depth product knowledge and excellent communication skills. Your goal will be to consistently meet and exceed customer expectations.

Key Responsibilities

• Respond efficiently to customer inquiries via live chat.
• Take full ownership of customer issues from initial contact through to resolution, including diagnosing problems and providing updates.
• Escalate complex issues to senior team members and developers by logging support tickets and following up.
• Create instant set-ups via live chat, share relevant articles, and create snippets.
• Contribute to the improvement of our support center by identifying outdated articles and reporting them to your lead.

Requirements

• Effective Communication: Clear and concise written and verbal communication skills across various platforms.
• Multitasking Ability: Capacity to handle multiple tasks efficiently and successfully.
• Logical and Quick Thinking: Ability to approach problems with clear reasoning and find solutions on the spot.
• Customer Experience Passion: Enthusiasm for enhancing customer experiences and exceeding expectations.
• Self-Motivation and Team Spirit: Eagerness to learn, drive to achieve, and ability to collaborate effectively.
• Fluency in English (both written and spoken).

What We Offer

• 100% Remote Culture: Work from a location that suits you.
• Performance-based Year-End Bonus: Recognition and reward for your contributions.
• Wellness Allowance: Support for physical and mental health activities.
• Generous Time Off: 20 days per year, in addition to Vietnam public holidays.
• MacBook Provided.
• Collaborative Events: Opportunities for offline meet-ups, monthly gatherings, and an annual party.
• Continuous Learning: Access to technical and general workshops, and online resources.
• Health and Wellness Benefits: Including Generali Health Care and annual check-ups.
• International Exposure: Opportunities to enhance expertise and English communication skills.

Working Hours: 3:00 PM – 12:00 AM (Vietnam time), Monday to Friday.

If you are passionate about customer support and eager to contribute to a company that values clarity, purpose, and progress, we encourage you to apply.