IT Software Asset Management Analyst

IT Software Asset Management Analyst

Company: DoorDash Location: Remote (USA) Contract: Permanent Seniority: Senior

About the Role

DoorDash is seeking an experienced and detail-oriented Senior Software Asset Manager to join our Global IT team. This role will oversee the lifecycle management, optimization, governance, and operational support of enterprise Software as a Service (SaaS) and Artificial Intelligence (AI) software platforms. You will be responsible for managing software licensing, vendor relationships, access governance, cost optimization, and renewal support within a dynamic software ecosystem.

The ideal candidate possesses strong operational execution, analytical, and vendor management skills, with hands-on experience in SaaS administration, Software Asset Management (SAM), identity and access management tools, and enterprise procurement processes. You will partner closely with IT, Security, Procurement, Finance, Legal, and business stakeholders to ensure software investments are compliant, optimized, and aligned with company objectives.

Key Responsibilities

• Manage the full lifecycle of enterprise SaaS and AI software assets, including procurement support, provisioning, renewals, optimization, and retirement.
• Administer and maintain software licensing across multiple enterprise platforms and vendors.
• Analyze license utilization reports from vendor portals and internal systems to identify underutilized or unused licenses.
• Reconcile purchased licenses against assigned and consumed licenses to ensure compliance and cost efficiency.
• Assign, transfer, and revoke software licenses based on user access requirements and organizational policies.
• Maintain accurate software entitlement, usage, and renewal records.
• Monitor software usage trends and provide recommendations for optimization and standardization.
• Evaluate AI software consumption models, usage metrics, and licensing impacts.
• Utilize identity governance and access management tools (e.g., Okta, ConductorOne) to review and manage software access groups and entitlements.
• Collaborate with Strategic Sourcing, Procurement, Legal, and Finance teams on software renewals and contract negotiations.
• Assist in evaluating vendor proposals, renewal terms, pricing structures, and true-up requirements.
• Maintain relationships with software vendors and escalate operational or licensing issues as needed.
• Develop reporting and dashboards related to software inventory, utilization, renewals, and savings opportunities.
• Track and communicate realized cost savings and optimization initiatives.
• Participate in software audits and compliance reviews.
• Assist with software consolidation efforts during acquisitions.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, Information Technology, or a related field.
• 5+ years of experience in Software Asset Management or IT Asset Management, with a focus in finance.
• Deep knowledge of SaaS software licensing models and agreements, including those for major vendors (e.g., Microsoft, Adobe, Github, AI Tools, and other SaaS providers).
• Proven experience managing vendor relationships and negotiating contracts.
• Excellent analytical, problem-solving, and organizational skills.
• Exceptional communication skills with the ability to collaborate effectively across diverse teams.
• Proficiency in PowerPoint, Google Suite, and identity management tools like Okta or similar.
• Ability to work independently and as part of a team in a fast-paced environment.
• Advanced customer service and stakeholder management skills.
• Detail-oriented, resourceful, and a strong problem-solver.

Preferred Qualifications

• Experience managing AI software platforms and AI-related licensing models.
• Familiarity with SAM/ITAM tools such as ServiceNow SAM Pro, Zylo, Torii, Flexera, or similar platforms.
• Understanding of software compliance and audit management practices.
• Experience supporting enterprise-scale software environments in a fast-paced organization.
• ITIL, CSAM, or related certifications are a plus.

What We Offer

• Competitive salary range: $95,200—$140,000 USD.
• Opportunities for equity grants.
• Comprehensive benefits package including:
  • 401(k) plan with employer matching.
  • 16 weeks of paid parental leave.
  • Wellness benefits and commuter benefits match.
  • Flexible paid time off/vacation.
  • 80 hours of paid sick time per year.
  • Medical, dental, and vision benefits.
  • 11 paid holidays.
  • Disability and basic life insurance.
  • Family-forming assistance.
  • Mental health program.