Multi Site Customer Service Coordinator

Area Customer Service Coordinator

Company: RICOH Location: Torrance or South Los Angeles Area, USA (Onsite)

Join RICOH as an Area Customer Service Coordinator and become a key player in delivering exceptional service to our clients. This onsite role is perfect for an individual looking to support daily operations, implement new services, and cultivate a customer-centric environment within a defined geographical area.

About the Role

As an Area Customer Service Coordinator, you will be instrumental in ensuring smooth daily operations and fostering positive client relationships. You will collaborate with management to enhance operational processes, support the implementation of new services, and champion a customer-first approach. This is a dynamic position where your adaptability and commitment to excellence will drive transformative change.

Key Responsibilities

• Collaborate with management to improve operational processes, ensuring compliance with best practices and leveraging data-driven insights for continuous improvement.
• Assist Field Implementation Managers with the seamless integration of new customer accounts and service expansions.
• Champion a service-oriented approach, prioritizing customer needs with an open-minded and authentic demeanor.
• Demonstrate flexibility and accountability, embracing challenges and taking ownership of delivering exceptional service.

Requirements

• High school diploma with at least 12 months of relevant work experience.
• Flexibility to meet the demands of a dynamic work environment, including the ability to travel between customer locations within a 40-50 mile radius.
• A data-driven and innovative mindset.
• Excellent communication abilities.
• A strong customer-centric focus.

Nice to Have

• Additional education beyond high school.
• Proficiency in Microsoft Office Suite and other computer operations.
• Prior experience in customer service or related fields.
• A commitment to personal growth and development.

What We Offer

RICOH offers a comprehensive benefits package designed to support your well-being and professional growth, including:

• A broad selection of medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Team member tuition assistance programs.
• Paid vacation time and paid holidays annually.
• Numerous other benefits to enhance your health, wellness, and ongoing personal and professional development.

If you are ready to embark on a journey of growth, collaboration, and meaningful impact, we invite you to come create with us at RICOH.