Sr. Technical Delivery Manager (East Region)

Senior Technical Delivery Manager (East Region)

Company: World Wide Technology Location: USA (East Region - New York, Philadelphia, Washington DC or surrounding areas) Work Model: Onsite (with requirement for 2-3 days per month in New York City) Contract: Permanent Salary: $190,000 - $220,000 annually

World Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. We combine strategy, execution, and partnership to accelerate digital transformation outcomes for organizations worldwide. Through our Advanced Technology Center, we help clients and partners conceptualize, test, and validate innovative technology solutions. With a culture recognized for its determination, innovation, and commitment to being a Great Place to Work for All, WWT is seeking a motivated Senior Technical Delivery Manager to join our Solutions Consulting & Engineering Team.

About the Role

The Senior Technical Delivery Manager is a leadership role responsible for orchestrating end-to-end delivery across WWT’s full portfolio of services. This position ensures operational excellence, drives measurable business outcomes, and serves as the executive point of accountability for delivery quality, financial performance, customer satisfaction, and growth enablement within our largest and most strategic accounts. The ideal candidate possesses deep consulting rigor, technical fluency, and strong executive presence, with a focus on the financial services industry.

Key Responsibilities

• Client Leadership & Relationship Management:
  • Serve as the executive delivery leader and trusted advisor for strategic accounts.
  • Build and maintain long-term relationships with client executives, ensuring alignment between WWT’s capabilities and client priorities.
  • Lead executive governance, steering committees, and quarterly business reviews.
  • Anticipate client needs, identify risks, and proactively shape solutions.
• Program & Delivery Oversight:
  • Provide end-to-end oversight of complex, multitower programs including infrastructure modernization, multi-cloud architecture, security, application development, digital workspace, and automation.
  • Integrate delivery across WWT’s Advanced Technology Center (ATC) labs, integration centers, consulting teams, and OEM/ISV partners.
  • Establish and maintain program governance, KPIs, dashboards, and quality standards.
  • Drive risk management, issue resolution, and cross-functional alignment.
• Presales & Growth Enablement:
  • Partner with Account Managers and Client Directors to shape opportunities.
  • Translate client business challenges into actionable solution architectures and delivery roadmaps.
  • Lead or support pre-sales activities, including scoping sessions and executive presentations.
  • Develop high-quality Statements of Work (SOWs), delivery models, and risk assessments.
• Financial & Commercial Management:
  • Own financial performance for assigned accounts or programs, including revenue, margin, forecasting, and cost management.
  • Ensure delivery aligns with contractual commitments and profitability targets.
  • Manage commercial constructs including SOWs, Master Service Agreements (MSAs), and change orders.
• People Leadership:
  • Lead, mentor, and develop high-performing delivery teams.
  • Foster a culture of accountability, collaboration, innovation, and continuous improvement.
  • Model WWT’s core values and commitment to diversity, equity, and inclusion.
• Operational Excellence & Innovation:
  • Champion delivery best practices across WWT’s consulting, engineering, and integration capabilities.
  • Leverage WWT’s ATC to accelerate solution validation and customer innovation.
  • Promote automation and modern delivery models to improve efficiency.

Requirements

• Must be located in the central, southern, or eastern region of the USA.
• Must have experience delivering financial services projects and recent partnerships within the global finance industry.
• 12+ years of experience leading large-scale technology or transformation programs, with at least 5 years in a senior delivery leadership role.
• Proven success delivering multitower programs across infrastructure, cloud, security, or application domains.
• Strong executive presence with the ability to influence senior stakeholders and lead complex governance structures.
• Deep understanding of delivery methodologies (Agile, hybrid, waterfall), PMO governance, and operational frameworks.
• Demonstrated financial acumen, including P&L ownership, forecasting, and commercial management.
• Experience leading large, matrixed teams across consulting, engineering, and operations.

Preferred Qualifications

• Experience at a Big 4 or top-tier consulting firm.
• Familiarity with WWT’s core technology partners (e.g., Cisco, Dell, VMware, AWS, Microsoft, Google).
• Industry expertise in sectors such as energy, healthcare, or service provider.
• Advanced degree (MBA,