Customer and Sector Insights Lead: Mining

Customer and Sector Insights Lead: Mining

Watson-Marlow Fluid Technology Solutions, part of the FTSE100 Spirax Group, is seeking a strategic and experienced Customer and Sector Insights Lead with a focus on the Mining industry. This is a remote, permanent position with global travel requirements.

Join a cooperative and encouraging team dedicated to driving growth and innovation in the fluid technology sector. You will play a crucial role in delivering strategic objectives, increasing revenue, and sustaining contribution margins by deeply understanding and leveraging customer insights.

About the Role

This global strategic role focuses on driving the growth of designated market sectors and their associated portfolios, with a strong emphasis on capturing and disseminating customer insights. Reporting to the Customer & Market Insights Manager, you will be instrumental in shaping how Watson-Marlow Fluid Technology Solutions serves the mining industry and positions itself for future success. You will act as a commercial expert, bringing a strong customer voice to internal discussions and strategies.

Key Responsibilities

• Act as the commercial expert for the mining sector, enabling Sales to exceed revenue and contribution margin targets.
• Facilitate portfolio pricing strategies for various routes to market.
• Lead efforts to win contracts, tenders, and Requests for Proposals (RFPs).
• Conduct global field sales work to build expertise in applications, processes, and portfolio capabilities, while identifying and addressing competitive threats.
• Capture and disseminate customer insights and application/process knowledge to Training Content and Marcoms teams.
• Design and implement go-to-market strategies tailored to specific sub-sectors, considering customer needs and the competitive landscape to drive lead generation.
• Collaborate with Portfolio Management, Sales, Supply, and Global Engineering to integrate customer and sector insights into the New Product Introduction (NPI) roadmap and sales strategies.
• Validate NPI commercial plans and facilitate successful new product commercialization.
• Develop the solution selling capability of the Sales team to deliver market-leading Customer Value Propositions (CVPs).
• Ensure appropriate commercial and technical support is provided to customers in collaboration with Sales and Supply teams.
• Build and maintain a network of market contacts, attending customer sites, exhibitions, and conferences as an advocate and Subject Matter Expert (SME).
• Follow the Global Business Development Framework (Protect/Grow/Expand) for standard work guidance.

Requirements

• BSc/BEng in an Engineering discipline or equivalent relevant experience.
• Proven experience developing and executing regional or global commercial growth strategies within the mining sector.
• Demonstrated experience working with mining customers across multiple international regions, understanding diverse market dynamics, customer requirements, and routes to market.
• Ability to make decisions regarding commercial negotiations, pricing, contract frameworks, and group gross contribution.
• Exceptional leadership and followership skills.
• Excellent written and verbal communication skills in English.
• Proficiency in data analysis using CRM, Power BI, and Excel.
• Knowledge of Customer Relationship Management (CRM) systems.
• Ability and willingness to travel internationally up to 50% for networking, account development, campaign execution, and customer collaboration.

What We Offer

• A competitive salary.
• Flexible working arrangements.
• A generous holiday allowance.
• Three days of paid volunteering leave per year.
• Additional support and benefits through our Group Inclusion Plan, including gender-neutral parental leave, paid caregiver leave, and support for specific life events.
• A commitment to fostering an inclusive and diverse workplace where everyone can achieve their full potential.
• Opportunities for ongoing growth and development within a global industrial engineering group.