Engagement Manager

Engagement Manager

Company: Pogo Location: Remote (USA) Contract: Permanent Industry: Consulting Seniority: Mid-Level

About the Role

Pogo is seeking its first Engagement Manager to spearhead client relationships from initial deal signing through to long-term partnership. In this pivotal role, you will serve as a trusted advisor to our enterprise clients, managing research engagements from start to finish. You will leverage Pogo's AI-powered platform to deliver actionable insights that drive significant business decisions. This is a unique opportunity to define best practices, establish standards for excellence, and scale our client service model as the company grows.

Key Responsibilities

• Client Lifecycle Management: Own the complete post-sale client journey, including onboarding, study design, delivery, and expansion, ensuring clients achieve rapid time-to-value and increase their research frequency with Pogo.
• End-to-End Research Execution: Lead research engagements by scoping studies with clients, configuring them within the platform, reviewing AI-generated insights, and presenting findings to client executives.
• Strategic Advisory: Act as the primary point of contact for clients' strategic questions, designing research approaches to uncover critical insights.
• Account Growth: Collaborate with the Go-To-Market team on renewals and expansion opportunities, identifying avenues to deepen client relationships and drive revenue.
• Customer Advocacy: Serve as the internal voice of the customer, relaying client feedback directly to product and engineering teams to influence the product roadmap.
• Process Development: Create playbooks, templates, and repeatable processes to support the scaling of our client service model.

About You

• You likely possess 2-4 years of experience in a leading management consulting firm or a comparable client-facing role requiring rigorous analytical and communication skills.
• Experience with primary consumer research (qualitative or quantitative) is a plus.
• Structured Thinking: Ability to dissect complex client problems, frame them clearly, and design effective research methodologies.
• Exceptional Communication: Proven ability to write and present with clarity and confidence, quickly building credibility with senior stakeholders.
• Curiosity: A genuine interest in understanding consumer behavior and deriving insights.
• High Ownership: A proactive approach to managing engagements and driving them to completion without constant direction.
• Organization: Skilled at managing multiple client engagements concurrently.
• Team Player: Collaborative spirit with a focus on collective outcomes.
• Adaptability: A fast learner capable of quickly grasping new clients, industries, and problem spaces.
• AI Proficiency: Experience utilizing AI tools to enhance research, synthesis, and output quality.

Why This Opportunity Might Excite You

• Impactful Role: Shape the client delivery model, playbooks, and client experience in a foundational role with significant autonomy.
• Client Engagement: Work with Fortune 500 clients while maintaining the agility and impact of an early-stage company.
• Career Growth: Bridge your consulting expertise with cutting-edge AI technology.
• Voice of the Customer: Directly influence product development through client insights.

Important Considerations

• This is a high-ownership role that requires initiative and self-direction.
• You will manage multiple client engagements simultaneously, requiring strong organizational skills.
• While we encourage flexible schedules, the nature of a growing company may require dedication beyond traditional hours. We offer unlimited Paid Time Off (PTO) with a minimum of 20 days of vacation.