Bilingual Customer Support Specialist (French/English) Hybrid

Bilingual Customer Support Specialist (French/English) - Hybrid

Location: Firenze, Italy Company: Altro Industry: Other Seniority: Junior Work Model: Hybrid

Altro, an international coaching company, is looking for a motivated and fluent Bilingual Customer Support Specialist to join their dynamic, multilingual team in Firenze.

This is an excellent opportunity for individuals passionate about providing exceptional customer service and technical assistance.

About the Role

As a Bilingual Customer Support Specialist, you will be the first point of contact for our clients, addressing their needs and ensuring a positive experience. Your primary responsibilities will include managing customer inquiries, resolving technical issues through effective troubleshooting, and delivering outstanding service.

Key Responsibilities

• Handle customer inquiries via various communication channels.
• Troubleshoot and resolve technical issues efficiently.
• Provide exceptional customer service and support.
• Contribute to a positive and collaborative team environment.

Requirements

• Fluency in both French and English is essential.
• A strong customer-first mindset.
• 1-2 years of relevant experience in customer support or a similar role.
• Excellent communication and interpersonal skills.
• Ability to troubleshoot and problem-solve effectively.

What We Offer

• The opportunity to work with an international company.
• A supportive and multilingual team environment.
• Potential for a hybrid work model after 6 months, based on performance.
• Relocation assistance may be available.
• Remote/home-based work options are available for this position.