Global Quality and Laboratory Improvement Manager

Global Quality and Laboratory Improvement Manager

SGS is the world's leading testing, inspection, and certification company, recognized as the global benchmark for quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer, and more interconnected world.

This is a permanent, remote position for a senior professional to manage our global Quality Management System (QMS) and drive laboratory improvements.

About the Role

This position is responsible for the administration, supervision, and monitoring of the global Quality Management System in accordance with ISO/IEC 17025 and Minerals Technical Governance Global policies and procedures for all Mineral Geochemistry laboratories, with support to Trade laboratories as required. You will also be responsible for monitoring the laboratory network, promoting laboratory best practices, and instilling a culture of continuous improvement within the regions and laboratory network. This role will lead and direct a small virtual team of Quality and Continuous Improvement specialists.

Key Responsibilities

• Global QMS Responsibilities:
  • Administer and review the global Quality Assurance and Quality Control process to ensure compliance with ISO/IEC 17025.
  • Design and administer systems and tools associated with data acceptance and rejection criteria.
  • Collaborate with Laboratory Managers and OI teams to ensure Minerals Laboratories implement safe working practices in accordance with global procedures (OIMS) and industry-recognized standards.
  • Maintain and update central quality control and global lab methodology documentation control (electronically and hardcopy), including SLIM / G6 schemes, and manage configurations.
  • Provide laboratory support for CCLAS EL / G6 setup, method validation, data acceptance and rejection, QMS design, and best practices to ensure labs adhere to global standards.
  • Develop, distribute, and monitor new Quality Policies and Procedures as needed.
  • Identify and approve Performance Testing Programs for the Group’s laboratories.
  • Monitor and oversee laboratory responses to global PT program providers.
• Client Related Support:
  • Liaise with regional and local Quality Systems Managers, Operations Managers, Technical Managers, and Client Services personnel in response to customer quality complaints and claims.
  • Troubleshoot analytical issues and coordinate specialist support to address identified problems (e.g., ICP, XRF, FA).
• Laboratory Audit Responsibilities:
  • Monitor and utilize LQSI, Geostats, and other PT program data to identify problems and improvement trends, highlighting laboratories that require further investigation, audits, and support.
  • Utilize remote SLIM / G6 access to monitor and identify quality issues in the laboratory network.
  • Schedule, direct, and perform internal audits as necessary according to an approved audit schedule, which may involve follow-up and detailed site investigation.
• Laboratory Best Practice and Improvement Responsibilities:
  • Work with the Group’s senior technical personnel to continuously improve lab products and services.
  • Coordinate with the Group’s Technology Transfer Managers and Global Technical Expert peers to schedule new laboratory and/or new methodology start-ups, and assist with the validation of new laboratories and/or new methodologies/analytical technologies.

Requirements

• Post-secondary education at the Bachelor level.
• Tertiary qualifications in chemistry.
• Over ten (10) years of industry experience.
• Completion of courses in Laboratory Auditing or Accreditation.
• Experience in quality systems.
• Fluency in English is a prerequisite; fluency in additional languages is a definite asset.
• Demonstrated skills in analytical methodologies.
• Effective communication and interpersonal skills, with the ability to coordinate with teams and motivate others.
• Must be creative, innovative, and client-focused.
• Ability to build trust, respect, and confidentiality.
• Proven time management skills.
• Ability to work well under pressure.
• Ability to work well with others and independently.
• Proficient in using various types of computer software (Word, Excel, PowerPoint, Outlook).
• Mandatory compliance with company and Government Occupational Health and Safety requirements.

What We Offer

• Compensation: $90,000 to $120,000 CAD per year.
• 80% coverage for Health, Dental, and Vision insurance.
• Paid time off.
• RRSP Program Eligibility.

SGS is an Equal Opportunity Employer. Accommodations are available on request for qualified candidates during each stage of the recruitment process. Candidates applying for Canadian job openings should be authorized to work in Canada.