1103-Customer Success Manager (PPC Advertising)

Customer Success Manager (PPC Advertising) - Remote

GoFasti is a Talent-as-a-Service company connecting world-class developers and designers from Latin America with leading companies globally. We are seeking an English-fluent Customer Success Manager with expertise in PPC advertising to join our team remotely.

If you are a proactive individual with exceptional communication and relationship-building skills, a keen eye for detail, and a passion for continuous learning, we encourage you to apply.

Key Responsibilities

• Serve as the primary point of contact for assigned clients.
• Lead recurring calls with clients to discuss campaign performance, goals, and opportunities.
• Present PPC performance reports and insights to non-technical stakeholders.
• Build and maintain strong client relationships to drive customer satisfaction and retention.
• Translate client objectives and business needs into clear briefs for the media buying team.
• Identify and escalate potential account concerns, such as wasted spend, intent mismatches, conversion tracking issues, and performance risks.
• Coordinate with internal teams to ensure client expectations and campaign strategies are aligned.
• Document client meetings, action items, and account updates within the CRM.
• Ensure timely follow-up on client requests and maintain a high level of customer service.

Requirements

• 3+ years of experience in a Customer Success Manager, Client Success, or client-facing account management role.
• 1+ year of hands-on experience with Google Ads campaigns.
• Strong understanding of PPC concepts including match types, Performance Max campaigns, negative keywords, conversion tracking, and performance metrics.
• Proven experience managing client relationships and leading client-facing meetings.
• Ability to present campaign performance and recommendations clearly to non-technical stakeholders.
• Excellent organizational, communication, and problem-solving skills.
• Proactive mindset with the ability to identify issues before they impact client satisfaction.
• Native-level English communication skills, both written and verbal.

Nice to Have

• Experience working with franchise or multi-location businesses.
• Experience in a digital marketing agency environment.
• Familiarity with CRM platforms and customer success best practices.

What We Offer

• Contract Role: This is a contract position.
• Remote Work: Work from anywhere in Latin America.
• Compensation: USD $2,000 - $2,500 per month, depending on seniority and skillset.
• Opportunity: Be part of a dynamic company connecting top talent with global opportunities.