Head of Banking Operations

Head of Banking Operations

Company: DoorDash USA Location: Remote Contract: Permanent Seniority: Executive

About the Role

DoorDash is seeking an experienced Head of Banking Operations to lead our fintech initiatives for Dashers. This is a critical role within the Dasher Financial team, focused on building innovative financial products that empower gig workers. Our mission is to create the ultimate financial system for Dashers, offering everything from instant earnings access to savings and credit-building tools. You will be instrumental in scaling our zero-to-one products and redefining how Dashers manage their money.

Key Responsibilities

As the Head of Banking Operations, you will:

• Own End-to-End Operations: Take full ownership of our banking operations, ensuring seamless and efficient processes.
• Manage Partner Relationships: Cultivate and manage relationships with our banking partners. Evaluate and onboard new partners as we expand our product offerings and geographic reach. Support negotiations on commercial terms, service level agreements (SLAs), and integration roadmaps.
• Drive P&L Management: Oversee the Profit and Loss (P&L) for our banking operations, optimizing for financial performance.
• Develop Operational Roadmap: Strategize and drive the operational roadmap to enhance user outcomes, including managing disputes, suspensions, and support, while deepening user engagement through increased deposits and spending.
• Lead Money Movement at Scale: Ensure the operational health and efficiency of various money movement rails, including ACH, OCT, and AFT. Focus on reducing cost-per-transaction and increasing reliability.
• Execute Banking Operations: Lead the execution of all banking operations, acting as both a strategic leader and a hands-on contributor when necessary.

Requirements

• Proven experience in Banking Operations.
• Strong background in managing Partner Relationships.
• Experience within the Fintech industry.
• Demonstrated ability in P&L Management.
• Experience developing and executing an Operational Roadmap.

What We Offer

• The opportunity to build and scale innovative financial products from the ground up.
• A remote work environment.
• A chance to make a significant impact on the financial lives of millions of gig workers.

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