Rayonmanager

Operations Manager - Genova

Company: CCS (Cleaning & Care Services) Location: Genova, Italy

At CCS, we believe in sustainability and service, delivering eco-friendly, customized solutions to help hotels create welcoming spaces. Our success is built on supportive and enthusiastic teams where you'll feel valued every day.

About the Role

We are seeking a dedicated and experienced Operations Manager to lead our on-site teams in Genova. This senior role is crucial for maintaining our high standards of service and ensuring client satisfaction.

Key Responsibilities

• Lead operations through Housekeeping Managers and Supervisors on-site, ensuring high standards and a respectful work environment.
• Maintain regular client contact and address escalations promptly.
• Manage site operations effectively.
• Foster a positive and productive team environment.

Requirements

• Proven experience in operations management, particularly within the cleaning or hospitality industry.
• Demonstrated ability in team leadership and supervision.
• Strong client contact and communication skills.
• Experience in handling and resolving escalations.
• A commitment to sustainability and service excellence.