Payment Operations Specialist

Payment Operations Specialist

TripleTen is a globally distributed, fully remote EdTech company dedicated to designing and running tech career learning programs for the US and Latin American markets. We empower individuals with no prior tech background to transition into tech careers through our cohort-based programs, built on our proprietary platform and curriculum.

We are seeking a motivated and detail-oriented Payment Operations Specialist to join our team. In this role, you will be instrumental in supporting the end-to-end student payment lifecycle, ensuring accuracy, efficiency, and an exceptional student experience.

What You Will Do

• Manage and process student payments, ensuring accuracy across billing records, payment schedules, and partner systems.
• Support loan operations by reviewing eligibility, coordinating documentation, and maintaining accurate records throughout the approval process.
• Maintain and validate payment data, reconcile transactions, and monitor enrollments to ensure data integrity.
• Process and manage student documentation, including enrollment agreements and academic records.
• Collaborate with internal teams to resolve payment-related inquiries, process refunds, and address operational issues.
• Handle payment operations workflows, including payment plan adjustments, program transfers, and issue resolution.
• Calculate, process, and communicate student refunds accurately and in a timely manner.
• Monitor recurring payment plans, proactively identifying and addressing potential issues.
• Contribute to the continuous improvement of operational processes and team workflows.

Requirements

• 1+ year of experience in an operational role within an IT, SaaS, EdTech, or other technology-driven environment.
• Advanced English communication skills, both written and spoken.
• Advanced Excel skills, including complex formulas (e.g., XLOOKUP, INDEX/MATCH), data validation, reporting, and working with large datasets.
• Experience working with operational systems such as billing platforms, CRM tools, or data management tools.
• Strong analytical and problem-solving skills with the ability to identify root causes and make data-driven decisions.
• Excellent attention to detail and a high level of accuracy when handling financial, operational, and student data.
• Ability to manage multiple priorities simultaneously while maintaining strong organization and time-management skills.
• Comfort working with routine operational tasks while identifying opportunities for process improvement.
• Ability to thrive in a fast-paced environment with changing priorities.
• Proactive mindset with a strong sense of ownership and accountability.
• Experience using collaboration and documentation tools such as Slack, Notion, or similar platforms.
• Strong interpersonal and stakeholder management skills.
• Interest in technology, online education, and digital products.
• Experience building or documenting operational processes is a plus.
• Familiarity with automation tools and workflow optimization is a plus.

What We Offer

• Full-time remote work.
• A comfortable digital office environment utilizing modern tools like Miro, Notion, and Google Meet for seamless collaboration.
• Opportunities for growth within a rapidly expanding product and company.
• A diverse and close-knit team spread across various global locations.