Project Specialist– emobility/ebike Programs

Project Specialist – E-mobility/E-bike Programs

Company: APTIM Location: Remote (USA) Work Model: Remote Contract: Permanent Seniority: Mid-level

APTIM's Energy Transition team is seeking a dedicated Project Specialist to join our growing initiative focused on e-mobility and e-bike rebate programs. This role is crucial in providing program services, support, and analysis for incentive programs designed to promote the adoption of e-bikes and electric vehicles. If you are passionate about clean energy and making a positive impact, we encourage you to apply.

About the Role

As a Project Specialist, you will serve as a key customer service representative for our e-bike rebate and e-mobility programs. You will be instrumental in ensuring the accurate administration, implementation, and verification of projects. This position offers the flexibility of being fully remote, with a preference for candidates in the Pacific Time Zone to support clients in the Western U.S.

APTIM's Energy Transition team is a leader in delivering innovative energy solutions, including energy management, carbon management, smart energy infrastructure, distributed energy resources, and carbon-free mobility. We collaborate with clients to implement strategies that drive high-impact projects and exceed expectations.

Key Responsibilities

• Act as the lead customer service representative, engaging with customers via email and phone, and maintaining program databases.
• Review customer and contractor applications to ensure compliance with program policies and procedures.
• Accurately maintain, update, and add entries to system databases.
• Provide project support, including reporting, scheduling, and issue resolution.
• Develop and maintain relationships with program partners to understand and address their needs.
• Conduct quality assurance and control of program processes, offering recommendations for improvement.
• Manage contract administration, track program performance, and report on key metrics.
• Assist in resolving program operation issues.
• Ensure compliance with all APTIM and client quality and safety policies.
• Perform other duties as assigned.

Requirements

• Bachelor's degree from an accredited institution or equivalent work experience.
• 2-4 years of program or project management experience, particularly in energy program management, implementation, or administrative oversight.
• Effective communication and client engagement skills.
• Proficiency in Microsoft Office Suite, CRM systems, and tracking systems.
• Strong quantitative and analytical capabilities, including report writing and spreadsheet analysis.
• Excellent critical thinking skills with the ability to identify and recommend solutions to problems.
• Self-starter with strong time management, prioritization, and multitasking abilities.
• Detail-oriented with excellent follow-through.
• Commitment to fostering a collaborative work environment.
• Willingness to learn new technologies.
• Proven experience developing and maintaining relationships with internal colleagues and external stakeholders.

Desired Qualifications

• 1+ years of experience in the energy efficiency, EV infrastructure, or electrification industries.
• Four years of previous office experience.
• Understanding of or interest in e-mobility (e-bikes, electric vehicles, vehicle charging, etc.).
• Fluency in Spanish, Mandarin Chinese, or Vietnamese is highly preferred. Ability to speak additional languages may be advantageous.

What We Offer

• Work that is meaningful and impactful.
• Respect and flexibility to maintain a healthy work-life balance.
• A dynamic and collaborative team environment.
• Investment in your personal and professional development.
• Competitive hourly pay range of $23.00 - $31.00, dependent on experience and other factors.
• Comprehensive benefits package, including:
  • Medical, vision, and dental insurance.
  • Company-paid and optional life insurance.
  • Short-term and long-term disability insurance.
  • Accident, Critical Illness, and Hospital Indemnity coverage.
  • Paid holidays, vacation, and sick leave.
  • 401(k) plan options.