Order Specialist

Order Specialist

ASM Research is seeking a detail-oriented and organized Junior Order Specialist to join our team in the USA. This onsite role is crucial for ensuring the seamless intake, validation, and processing of customer orders, contributing to successful provisioning and billing.

Key Responsibilities

• Process new and transition orders for Federal agencies, ensuring accuracy and compliance with all federal regulations.
• Manage order requests using various intake methods, including email, Ebond (Conexus, ETEMs), and Business Center.
• Collaborate with cross-functional teams to ensure smooth order processing from intake to billing, including reviewing order provisioning and billing setup in the system.
• Maintain up-to-date knowledge of EIS products, process flows, and service level agreements (SLAs).
• Support operational dashboards for order visibility and forecasting to enhance predictability and control.
• Accurately capture and assign all network hardware, core network configurations, and software requirements.
• Execute support services in compliance with processing and program guidelines published by the Customer.

Requirements

• High School Diploma or GED.
• 0-2 years of related experience in a network services environment with a focus on order intake and management, or experience with data entry.
• Experience within a federal government context is a plus.
• Proficient in quality data entry.
• Proficient in using various intake methods and comfortable working with technology.
• Strong organizational skills and the ability to manage a high volume of orders.
• Strong written and verbal communication skills.
• Strong listening ability to interpret and clarify information.
• Ability to work effectively in a team environment.
• Proficient in using MS Excel for business calculations.
• Keen attention to detail and accuracy.
• Ability to work well under pressure.
• Strong analytical and problem-solving abilities.