People Operations Manager

People Operations Manager

Company: Karbon Location: Remote (Philippines-based candidates preferred) Contract: Permanent Seniority: Senior

About Karbon

Karbon is the global leader in AI-powered practice management software for accounting firms. Our award-winning cloud platform empowers tens of thousands of accounting professionals worldwide to work more efficiently and collaboratively. With a presence in 40 countries, we are a globally distributed team recognized for our people-first culture, holding Great Place To Work® certification and appearing on Fortune magazine's Best Small Workplaces™ List.

About the Role

We are seeking an AI-native People Operations Manager to lead the operational backbone of our People function. Reporting to the VP of People, this role is crucial for scaling how we hire, onboard, and support our global team. You will architect and implement AI-driven systems and agentic workflows, transforming manual processes into automated operations. This is a strategic role focused on designing how work gets done, ensuring our lean People team operates with the efficiency of a much larger organization.

Key Responsibilities

• AI-Powered Operations: Architect and continuously improve the People Operations and Talent Acquisition (TA) operational stack, embedding AI agents and workflows across onboarding, offboarding, employee lifecycle changes, and the recruiting funnel.
• Agent Deployment: Design and deploy AI agents to manage routine operational tasks end-to-end, including onboarding orchestration, compliance documentation, offer letter generation, interview scheduling, and tier-1 employee queries.
• Global Compliance: Utilize AI to manage and monitor multi-country HR compliance across our operating regions, building agentic checks to flag risks and surface regulatory changes.
• AI-Driven Analytics: Build AI-powered reporting and analytics for the People and TA functions, producing real-time dashboards and insights for leadership.
• Tech Stack Integration: Manage our HRIS, ATS, and broader People tech stack as an integrated, AI-augmented system, prioritizing tools with agent-readiness and API-first design.
• TA Support: Leverage AI to support the TA function with pipeline forecasting, data integrity, and funnel reporting, partnering with hiring managers to embed AI in hiring data interpretation.
• Benefits Administration: Own benefits administration and vendor management for our US entity, using AI to streamline processes like open enrollment and eligibility tracking.
• Employee Experience: Employ AI to deliver a seamless, high-quality employee experience, anticipating and resolving friction points across the employee lifecycle.
• Process Documentation: Drive AI-led process documentation and knowledge management, ensuring workflows are both human-readable and agent-executable.
• Cross-Functional Partnerships: Utilize AI-augmented workflows for cross-functional operations with Finance, IT, and Legal, including headcount planning and system access provisioning.
• AI Coaching: Coach and uplift the People team on AI fluency, agent design, and operational automation.
• AI Governance: Own AI governance for the People function, ensuring compliant, ethical, and data-secure use of AI tools.

About You

• 5+ years of progressive experience in People Operations or HR Operations, with prior leadership or team lead experience.
• Prior experience in a SaaS or high-growth tech environment is essential, with a strong understanding of global, multi-entity People functions.
• Deep, hands-on fluency with AI tools, agent builders, and agentic workflows. You have personally built and maintained agents for operational work.
• Strong technical instincts, comfortable with APIs, integrations, automation platforms (e.g., Zapier, Make, n8n), and prompt engineering.
• Experience with multi-country HR operations is strongly preferred.
• Proven ability to redesign operational processes with a bias toward automation.
• Working knowledge of US benefits administration and multi-jurisdictional HR compliance.
• Data fluency, with experience building operational dashboards and interpreting funnel metrics.
• A systems thinker capable of understanding and designing interdependencies across People Ops, TA, and Benefits.
• A player-coach mindset, with the ability to operate independently and build solutions.
• Unquestioned integrity, high emotional intelligence, and discretion with sensitive data.
• Genuine excitement for AI's impact on the People function and a clear vision for an AI-native HR operation.

Why Work at Karbon?

• Industry-Leading Benefits:
  • Global Medical Insurance with a $1M coverage limit for you and up to three dependents.
  • Work-from-home allowance, Rice subsidy, Meal allowance, and Laundry allowance.
  • 15 paid time off days annually (including 5 Karbon Days).
  • 7 Sick leave days annually.
  • Internet and work-from-home subsidy.
• Growth and Development: *