Procurement Specialist II
Five9 · Philippines
Job Description
Procurement Specialist II
Five9 is a leading provider of cloud contact center software, dedicated to enhancing customer experiences through cloud innovation. We foster a team-first culture that celebrates diversity and encourages employees to be their authentic selves, driving innovation, growth, and shared success.
About the Role
As a Procurement Specialist II, you will be instrumental in driving operational excellence within Five9’s global procurement organization, with a primary focus on our Procure-to-Pay (P2P) processes and Coupa platform. You will serve as a key partner to internal stakeholders across various departments, guiding them through the procurement process, resolving issues, and ensuring adherence to Five9’s procurement policies. This is a permanent, remote position based in the Philippines.
Key Responsibilities
- Coupa P2P Process Operations: Facilitate the Purchase Requisition (PR) to Purchase Order (PO) process, ensuring accuracy, efficiency, and compliance with corporate policies.
- Internal User Support & Enablement: Provide day-to-day guidance, troubleshoot system issues, and assist with training for internal business users to ensure high adoption and a seamless procurement experience.
- Supplier Onboarding & Enablement: Support the vendor onboarding process, verifying necessary documentation and compliance reviews.
- Cross-Functional Collaboration: Partner with Accounts Payable, Finance, and business owners to resolve matching exceptions and invoicing issues.
- Contract Administration: Assist in routing vendor agreements through review and approval channels, ensuring proper execution and archiving.
- Continuous Improvement: Identify workflow inefficiencies and recommend system or process enhancements to the Coupa Subject Matter Expert (SME).
- Software Administration: Administer current and potentially new software used by the Procurement team.
- Benchmarking Assistance: Support market research and competitive analysis for prospective vendors to guide selection.
Requirements
- Experience: 5–7+ years of experience in procurement operations, purchasing, or a related functional role within a medium to large organization.
- Coupa Expertise: Hands-on experience with the Coupa Procure-to-Pay tool is preferred; Coupa backend system knowledge is a strong plus.
- Organizational Software Experience: 1-3 years of experience with process flow software such as Monday.com and Asana. Procurement Tool and CLM experience are a plus.
- P2P Mastery: Strong foundational understanding of the Procure-to-Pay lifecycle and procurement system integrations.
- Customer-Centric Approach: Exceptional interpersonal skills with a proven ability to guide internal users and maintain a service-oriented mindset.
- Analytical & Detail-Oriented: Ability to evaluate procurement data, monitor SLAs, and maintain data hygiene.
- Communication: Excellent written and verbal communication skills, with the ability to clearly explain policies and processes to non-procurement stakeholders.
- Work Environment: Comfortable operating in a fast-paced, dynamic remote environment with competing priorities. Must be self-driven, accountable, trustworthy, and able to work independently.
- Education: Bachelor’s degree in Business Administration, Supply Chain, Finance, or a related field.
What We Offer
- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- Internet and meal allowance (while on work-from-home setup)
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, Pag-IBIG, 13th-month pay, Solo parent leave, Special leave for women)
✨ This description was enhanced by AI based on the original listing.