Customer Technical Advisor

About the Role

ACMA, a leading company in the consumer goods industry for over 100 years, is seeking a Customer Technical Advisor to join their team in Bologna, Italy. As a key player specializing in the manufacturing of innovative packaging machines, ACMA serves diverse sectors including Food, Personal Care, Home Care, Chemicals, and E-Commerce. This role is integral to working hand-in-hand with customers and partners to deliver tailor-made packaging machinery solutions. ACMA is part of the Coesia group, a global leader in innovative industrial and consumer solutions.

Key Responsibilities

• Provide technical support and customer service to clients.
• Advise customers on the optimal use and maintenance of packaging machines.
• Collaborate with internal teams to ensure customer satisfaction.
• Troubleshoot technical issues related to manufacturing and packaging machinery.

Requirements

• Experience in customer service and technical support.
• Knowledge of packaging machines and the manufacturing industry.
• Familiarity with the consumer goods sector is a plus.
• Strong communication and problem-solving skills.