Customer Support Representative

Customer Support Representative (Remote)

BCD Travel is seeking a motivated Customer Support Representative to join our global team. This is a full-time, permanent, remote position open to candidates in Spain, France, Belgium, Luxembourg, Germany, Poland, and the Netherlands.

About the Role

In this role, you will be responsible for handling customer inquiries related to online booking tools, service issues, and general customer support. Your primary goal will be to provide timely and effective resolutions, investigate the root causes of issues, and identify opportunities for improvement. You will ensure all customer correspondence is handled efficiently and professionally.

Key Responsibilities

• Respond to customer requests accurately and completely.
• Address customer inquiries professionally, fostering positive working relationships.
• Consistently meet and strive to exceed individual and team performance goals.
• Utilize industry and system knowledge to identify the root cause of issues, explore alternative solutions, and advise customers appropriately.
• Employ positive language and communication techniques to ensure positive customer interactions.
• Ensure timely turnaround of all customer service correspondence.

Requirements

• Prior experience in a corporate travel office.
• Proficiency in GDS Amadeus.
• Demonstrated problem-solving skills.
• Excellent customer service skills.
• Good verbal and written communication skills in English.
• Knowledge of the Energy, Resource, and Marine (ERM) segment in business travel is a plus.

What We Offer

BCD Travel offers a dynamic and collaborative work environment with highly motivated and passionate individuals. We value open communication, a flexible work-life balance, and opportunities for professional growth.

• Flexible working hours and remote work opportunities.
• Opportunities to develop your skillset and advance your career.
• Generous vacation days.
• A competitive compensation package including wellbeing tools.
• Travel industry professional perks and discounts.
• An inclusive work environment that celebrates diversity.

We are committed to building a diverse, inclusive, and authentic workplace. If you are excited about this role but your experience doesn't perfectly align, we still encourage you to apply. We are committed to providing reasonable accommodations to ensure all employees can perform their roles effectively.

Apply now to start your journey with BCD Travel!