Customer Service Specialist

About the Role

Bormioli Pharma is seeking a dedicated Customer Service Specialist to join their team in Parma, Italy. This is a permanent, onsite position where you will play a crucial role in ensuring seamless customer interactions and efficient order processing within the manufacturing industry.

Key Responsibilities

As a Customer Service Specialist, your primary responsibilities will include:

• Entering, managing, and receiving customer orders using the Corporate Management System.
• Providing comprehensive customer support, addressing inquiries and questions related to the order process, including order entry, confirmation, stock checks, and delivery management under various contractual conditions.
• Ensuring high levels of customer satisfaction by effectively coordinating with other company departments.
• Maintaining accurate documentation related to customer orders and interactions.
• Managing stock levels to ensure timely fulfillment of customer orders.

Requirements

The ideal candidate will possess:

• Proven experience in Customer Service.
• Proficiency in Order Management.
• Strong Customer Support skills.
• Experience with Stock Management.
• Excellent Communication skills.