Customer Service - English Speaker

Customer Service Representative - English Speaker

Company: Safilo Location: Padova, Italy

Safilo is seeking an English-speaking Customer Service Representative to join their EMEA Customer Service team within the Global Customer Operations department. This role is crucial for the daily operational management of customers, ensuring efficiency and effectiveness in the order management process.

Key Responsibilities

• Monitor and manage customer master data, adhering to distributor requirements, and acting as the owner of customer accounts.
• Oversee and manage the "order to cash" process.
• Handle customer inquiries and resolve issues promptly and professionally.
• Ensure accurate and timely processing of customer orders.
• Collaborate with internal teams to facilitate smooth customer operations.
• Maintain strong relationships with key accounts and distributors.

Requirements

• Proven experience in a Customer Service role.
• Proficiency in Order Management and Data Management.
• Experience in Customer Operations and Account Management is a plus.
• Excellent communication and interpersonal skills.
• Fluency in English.
• Ability to work effectively in a fast-paced environment.