Administrative Specialist

Administrative Specialist - LumiLink Nursing Services (Remote)

Merakey is seeking a dedicated Administrative Specialist to join our LumiLink Nursing Services team. This is a permanent, remote, mid-level position supporting the operational and administrative functions of the LumiLink Nurse Connect program.

About the Role

In this non-clinical role, you will be instrumental in ensuring the smooth operation of our telehealth program. You will assist with dashboard monitoring, client communication, reporting, and coordinating operational workflows that support nursing services and program delivery. Your responsibilities will include outreach for missed vital submissions, documenting client interactions, facilitating communication between clients and internal teams, creating and organizing client-facing materials, and coordinating technology support follow-up. You will also provide essential administrative support to nursing leadership, including meeting coordination, documentation management, report organization, and scheduling.

This position requires strong communication, organization, adaptability, and attention to detail in a fast-paced remote healthcare environment.

Key Responsibilities

• Conduct timely outreach to clients regarding missed vitals or adherence alerts.
• Provide professional and supportive communication to assist clients with adherence-related follow-up.
• Maintain positive relationships with clients, caregivers, and internal teams.
• Serve as a point of contact for adherence-related outreach and non-clinical follow-up.
• Communicate and document client interactions, responses, and follow-up actions accurately.
• Communicate relevant updates to nursing leadership and internal teams in a timely manner.
• Coordinate adherence follow-up activities and operational tasks with nursing leadership and internal support teams.
• Collaborate with technology support teams by submitting and tracking tickets for client device or connectivity concerns.
• Coordinate with internal teams regarding client status updates.
• Utilize remote monitoring dashboards, CRM/EHR systems, and internal communication tools to track and document adherence activities.
• Navigate multiple systems and platforms efficiently.
• Coordinate meetings, communications, documentation, and workflow activities using Microsoft Teams, Outlook, and other digital tools.
• Organize reports, documentation, and operational records.
• Manage multiple adherence alerts, outreach activities, and follow-up tasks simultaneously.
• Navigate structured workflows and escalation pathways.
• Prioritize administrative responsibilities in a fast-paced remote healthcare environment.
• Monitor adherence alerts and complete required outreach and documentation within established timelines.
• Ensure all client interactions and operational updates are documented accurately and consistently.
• Maintain accountability for confidentiality, accurate documentation, and compliance with organizational policies and HIPAA requirements.
• Provide basic troubleshooting for client iPads and RPS device support.

Requirements

• Associate's degree in Business Administration, Healthcare Administration, Information Systems, or a related field.
• Alternatively, 5 years of experience providing administrative and operational support for senior leadership.
• 1-3 years of experience in healthcare administration, customer support, care coordination support, telehealth operations, Human Services, or Behavioral Health.
• Knowledge of administrative and operational workflows within healthcare, telehealth, or human services environments.
• Familiarity with remote monitoring platforms, dashboards, and communication systems (preferred).
• Understanding of HIPAA, confidentiality standards, data entry, and documentation best practices.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Ability to communicate professionally and compassionately with clients, caregivers, and internal teams.
• Ability to follow structured workflows, escalation pathways, and action trees consistently and accurately.
• Experience coordinating schedules, meetings, reports, and administrative support tasks for multidisciplinary teams.
• Strong attention to detail with the ability to maintain accurate documentation and follow-up records.
• Proficiency in Microsoft Office, Teams, CRM/EHR systems, and other internal communication tools.
• Ability to identify and escalate non-clinical concerns appropriately.
• Must reside in Texas, Tennessee, Louisiana, or Florida and be able to work Central Time.

What We Offer

• Competitive hourly rate of $22/hour.
• Schedule: Monday-Friday, 8:00 AM - 12:30 PM EST or 7:00 AM - 11:30 AM CT.
• Comprehensive medical, dental, and vision coverage.
• Retirement plan options (pre-tax and Roth).
• DailyPay - access your pay when you need it.
• On the Goga well-being platform.
• Access to Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs.
• Access to Pryor Online Learning for personal development classes.

About Merakey

Merakey is a non-profit provider