(Fluent English) Customer Support Consultant (remote, Europe)

Customer Support Consultant (Remote, Europe)

SupportYourApp is a leading global Intelligent Support-as-a-Service provider, partnering with tech companies and industry leaders worldwide since 2010. We operate in over 30 countries, supporting clients in 60 languages across diverse industries. Join our multicultural and multilingual team as a Customer Support Consultant and work from your home office.

About the Role

As a Customer Support Consultant, you will be the first point of contact for customers, providing exceptional support and ensuring a high level of satisfaction. You will work in a dynamic, international environment, contributing to the success of leading SaaS, software, and hardware solutions.

Key Responsibilities

• Provide first-line support to customers via chat, calls, and emails.
• Escalate and resolve customer tickets efficiently.
• Clearly and accurately answer policy and billing questions.
• Act as the primary contact during service outages, ensuring timely communication.
• Troubleshoot basic technical issues and escalate complex cases.
• Maintain accurate records of customer interactions and adhere to internal procedures.
• Deliver empathetic and solution-oriented support to ensure customer satisfaction.

Requirements

• Excellent English communication skills (C1 level, spoken and written).
• At least 6 months of experience in customer support.
• Experience using Zendesk.
• Basic troubleshooting skills.
• Tech-savvy with the ability to test and troubleshoot basic technical issues.
• Strong analytical thinking and research skills.
• Positive, proactive, and responsible attitude.
• Personal computer with at least 8GB of RAM and a stable internet connection (minimum 50 Mbps download, 40 Mbps upload).

Nice to Have

• Experience with CRM systems.

What We Offer

• Flexible schedule.
• Opportunity to work fully remotely within Europe.
• Inclusive international environment.
• Compensation in USD.
• Rewards for referring friends.
• A healthy work-life balance.
• Responsive leadership focused on your development and long-term cooperation.
• Opportunities for self-development.
• A culture built on trust, with no time-tracking requirements.

Please note that the specific terms of engagement, including compensation and benefits, will be clearly defined in your agreement.