Senior Revenue Operations Analyst

Senior Revenue Operations Analyst (Remote, USA)

Conversica is seeking a self-driven and strategic Senior Revenue Operations Analyst to join our lean but high-impact Revenue Operations team. This role is essential in maintaining and evolving our Go-To-Market (GTM) systems and reporting infrastructure. You will support day-to-day sales operations and drive cross-functional visibility into pipeline, bookings, churn, and revenue performance.

This is a high-autonomy individual contributor role that requires strong Salesforce/CPQ technical skills, a deep understanding of B2B SaaS GTM workflows, and a strong partnership mindset. You’ll report to the CFO and partner closely with Sales, Deal Desk, and Billing, serving as the internal systems owner for Salesforce and related GTM tools.

Key Responsibilities

• Act as the primary Salesforce and CPQ administrator, executing system changes, implementing configuration updates, and maintaining documentation.
• Own and evolve the Revenue Operations dashboard, surfacing key insights to Sales and Executive teams regarding pipeline, bookings, churn, and net Annual Recurring Revenue (ARR) performance.
• Support the weekly Revenue Growth Call through reporting, dashboard maintenance, data analysis, and preparation of recurring business metrics.
• Build and maintain recurring and ad-hoc reports for the CFO and Chief Revenue Officer (CRO), including ARR forecasts and performance summaries for board and Financial Planning & Analysis (FP&A) presentations.
• Partner with the Senior Deal Desk Specialist to streamline quote processing and CPQ configurations, improve quote templates, DocuSign formatting, and sales order accuracy. Ensure end-to-end data consistency from quote to billing to revenue recognition.
• Intake and triage GTM systems-related requests across the Sales, Customer Success (CS), and Finance organizations.
• Identify and resolve Salesforce/CPQ issues, leading continuous improvement initiatives including error reduction, automation, and documentation.
• Support upcoming CPQ upgrade or system transition planning and implementation.
• Maintain high standards of data integrity across all GTM systems.

Qualifications

• 5–7+ years of experience in Revenue Operations, Sales Systems, or Salesforce administration within a B2B SaaS environment.
• Salesforce Administrator Certification is required. Salesforce App Builder or CPQ Specialist certification is a plus.
• Experience with Salesforce CPQ, quoting workflows, and revenue operations processes.
• Demonstrated experience supporting executive stakeholders and partnering cross-functionally.
• Experience with GTM tool stacks (e.g., ZoomInfo, Marketo, Zendesk, RingLead).
• Proven ability to work independently and take ownership of technical execution.
• Strong analytical and reporting skills, including experience managing executive-facing dashboards and ARR reports.
• Excellent verbal and written communication skills, with the ability to translate complex data into actionable insights.
• Bonus: Exposure to backend development (e.g., Apex), workflow automation, or scripting for Salesforce configuration.

Why Join Conversica?

Conversica is entering an exciting new phase of growth and innovation. As a profitable company with a strong foundation in AI-powered customer engagement, we're investing in our people, products, and future growth.

At Conversica, you'll have the opportunity to:

• Make a visible impact in a small, high-performing company where individual contributions matter.
• Work closely with executive leadership and cross-functional teams to help shape business strategy and operational excellence.
• Solve meaningful challenges at the intersection of technology, revenue, customer experience, and business operations.
• Enjoy a high level of ownership, autonomy, and trust in a fully remote environment.
• Collaborate with curious, pragmatic teammates who value learning, continuous improvement, and results.
• Participate in the company's future success through bonus and equity opportunities.

If you're someone who enjoys building better systems, improving processes, and helping organizations scale, you'll find plenty of opportunities to make an impact at Conversica.

Compensation & Benefits:

• Base salary range: $120,000 - $140,000 per year (depending on location, experience, and job-related skills).
• Annual bonus target: 10% of base salary.
• Total target cash compensation range: $132,000 - $154,000.
• Flexible Paid Time Off (PTO) and paid holidays.
• Comprehensive medical, dental, and vision coverage.
• 401(k) plan.
• Equity grant eligibility.
• Remote-first, collaborative work environment.