Front Office Agent Hotel

About the Role

Casa Rex Srl, a prominent hospitality group managing two prestigious 4-star hotels in Florence, is seeking a dedicated Front Office Agent. We pride ourselves on service excellence and high guest satisfaction. As we prepare to open our second luxury property in the historic city center, we are looking for a professional to ensure impeccable service from the very first guest interaction.

Key Responsibilities

• Manage front desk operations, ensuring a seamless and welcoming experience for all guests.
• Handle guest check-ins and check-outs efficiently and courteously.
• Provide information and assistance to guests regarding hotel services, local attractions, and dining options.
• Address guest inquiries and resolve any issues or complaints promptly and professionally.
• Maintain accurate guest records and process payments.
• Collaborate with other hotel departments to ensure guest satisfaction.

Requirements

• Proven experience in a Front Office role within the hospitality sector.
• Strong understanding of hotel management principles.
• Excellent guest service and customer relations skills.
• Ability to communicate effectively and professionally.
• A proactive and detail-oriented approach to work.

What We Offer

• A permanent contract with a reputable hospitality group.
• The opportunity to work in a dynamic and growing company.
• A position within a prestigious 4-star hotel in the heart of Florence.
• A chance to be part of the opening of a new luxury property.